Customer Account Specialist

Career Opportunity: Customer Account Specialist Are you a proactive problem-solver who excels at building relationships and driving business results? We are seeking a dynamic Customer Account Specialist to serve as the vital link between our clients and internal teams to ensure exceptional service and seamless project execution.

What You’ll Do:

• Order & Project Management: Handle customer orders, changes, and cancellations via phone and electronic channels. Oversee large-scale customer projects, proactively tracking and expediting open orders to meet critical timelines.

• Negotiation & Vendor Sourcing: Use your judgment to negotiate pricing, discounts, and shipping terms to maximize profit margins. Research and collaborate with external vendors to source non-stock products.

• Customer Support & Problem Solving: Provide technical product support and resolve customer non-conformances with immediate containment actions.

• Inside Sales & Collaboration: Identify strategic up-selling and add-on opportunities. Partner cross-functionally with Operations, Finance, Materials Management, and Outside Sales to manage inventory and ensure accurate billing.

What You Bring:

• strong negotiation, communication, and relationship-building skills.

• Ability to analyze system reports and manage complex project timelines.

• A proactive mindset focused on customer satisfaction and quality initiatives.

• Commitment to continuous learning and safety protocols.

Why Join Us? We offer a collaborative work environment with ample opportunities for professional development through vendor-provided product and system training. If you are ready to own the customer experience and drive growth, we want to hear from you.

Apply today to take the next step in your career!

salary: $50,000 - $53,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Job Responsibilities Summary

The Customer Order & Project Representative acts as the primary liaison between customers and internal departments to ensure complete satisfaction, accurate billing, and timely delivery.

Key responsibilities include:

• Order & Project Management: Manages orders, changes, and cancellations across various communication channels. Oversees large-scale projects, utilizing system reports to track and expedite open orders against customer timelines.

• Pricing & Vendor Negotiation: Uses discretion to negotiate pricing, margins, discounts, and shipping terms to maximize profitability. Researches and negotiates directly with external vendors for non-stock items.

• Customer Support & Issue Resolution: Provides technical product support, tracking information, and expedited shipping solutions. Analyzes customer non-conformances and initiates immediate containment actions.

• Sales Growth: Identifies up-selling and add-on opportunities, and suggests alternative products when requested items are unavailable.

• Cross-Functional Collaboration: Partners with Operations, Finance, Materials Management, and Outside Sales to maintain adequate inventory levels and ensure accurate billing.

• Compliance & Training: Attends vendor-provided product and system training, supports regional quality initiatives, and adheres strictly to safety policies.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Account Management
• Basic Software Skills
• Telephone Etiquette
• Typing Skills
• Filing
• Verbal Communication
• Responsiveness
• Confidentiality
• Customer Relations
• Written Communication
• Customer Relationship Management
• CUSTOMER ORDERS/SALES
• Customer support
• Basic Computer Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.