Membership Advisor
$23 per hourEast Bank Club
Job Description
Job Description
East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity!
Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.
Rate of Pay: $23.00 per hour, plus bonus potential based on team’s performance.
This role is considered entry-level.
Full-Time Schedule:
- Sunday: 9:00am-4:00pm
- Monday: 11:00am-7:30pm
- Tuesday: 11:00am-7:30pm
- Wednesday: 9:30am-6:30pm
- Thursday: off
- Friday: 11:00am-7:30pm
- Saturday: off
*Schedule is subject to change based on business needs
Responsibilities:
- Work with prospective new members
- Assist with all aspects of membership, including sales, reinstatements and conversions.
- Arrange and provide tours for prospective members
- Accommodate walk-in requests for membership information or tours
- Enter all membership inquiries into Keep Me prospecting software in a timely manner
- Maintain prospect list on a daily basis, including all follow up, status updates and notes
- Sign up new members
- New Member Orientation
- Process new member paperwork
- Issue, stock and create New Member Gifts
- Issue referral gifts and update referral log weekly
- Responsible for assigned individual Sr. project
- Knowledge of all membership policies and reasons behind them
- Check email and voicemail regularly and follow up promptly
- Reinstate memberships
- Corporate accounts
- Inactivate memberships
- Assist as a Member Services Representative
- All other job duties as assigned by management.
Requirements
- Previous sales experience
- Excellent oral communication and customer service skills
- Ability to handle multiple tasks at once
- Work well under pressure and in a fast-paced environment
- Self-starter; takes initiative
- Some college or sales experience preferred
Benefits
Time Off & Retirement
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
Health & Wellness:
- Comprehensive health, vision, and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop, Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Vacancy posted 6 days ago
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