Cocktail Server (Flexible AM & PM)

Cocktail Server

Cocktail Servers are vital to the success of Victory Casino Cruises. Aim for friendliness, politeness and cleanliness to ensure satisfaction. Each guest should leave feeling like a winner regardless of their gambling success.

Duties & Responsibilities

• Servers set up trays with beverage napkins and straws.
• Stock the Servers side of assigned bar with cups, straws and napkins. Set up coffee station (stock cups, creamers, sweeteners, and straws). Break person sets up coffee stations in Club V and the old VIP room.
• All Servers are to report to greeting line approximately five minutes before guest boarding. Upon arrival of guests, greet guests with a smile. Make sure to clap and welcome our guests.
• Report to assigned station upon Captain making the five minute announcement for gaming to begin. During gaming, guests are entitled to complimentary beverages while they are gambling. Guests MUST actually be gambling to receive complimentary beverages. Ensure proper POS procedures are used for ringing drinks and use proper category for comping items, i.e., table, slot and/or premium-promo comps. Any comped premium beverages or bottled beers MUST be approved by Casino Managers. Keep all tickets to turn in at end of shift.
• Ensure all beverages are garnished properly, unless at customer request, and ensure all beverages are properly marked with the appropriate straw.
• Continually'sweep' section for discarded drinks, trash and debris. As you are serving a guest, take the empties in the area away. KEEP ASHTRAYS CLEAN AT ALL TIMES.
• Servers are responsible for their own area; HOWEVER, guest satisfaction is our first priority. All Servers must work as a team, and if a guest from another section requests a drink, please take order and location and pass information onto the proper server promptly. If necessary, serve beverage to guest and provide tip received to server assigned to the section.
• If a guest appears intoxicated, inform an F&B Supervisor or Manager immediately. No Staff, Bartender or other position, is authorized to 'cut a customer off'. Let management address the guest and take action they deem necessary.
• Follow all health department safe food handling procedures.
• Upon conclusion of gaming, run financial report and provide to Manager or Supervisor, along with any cash received and tickets.
• All servers are to remove trash and debris from section. Clean areas with sanitation cloth, if needed and pick up all ashtrays, including in the casino pits and in between slot machines.
• Wipe down coffee machine, walls on server side of bar (to ensure no spills and splashes), counters and any other surface needed.
• Management may assign a server to perform a final sweep to ensure all side work has been completed properly.
• All Servers must meet on the Main Deck for F&B Manager or Supervisor before clocking out.
• Performs other related duties as requested by the Supervisors or Food & Beverage Manager.

Skills & Abilities

• Must have minimum of six (6) months cocktailing experience to apply
• Must be 21 years of age or older
• Knowledge of basic bar terminology
• Must have good personal hygiene
• Must respect all fellow employees and guests
• Guest awareness- the ability to handle intoxicated guests
• Knowledge of laws for required identification for serving guest
• Ability to lift, balance and carry cocktail trays
• Ability to organize and prioritize under pressure, maintaining a calm demeanor
• Basic skill of arithmetic and monetary mathematics
• Ability to communicate to Managers/Supervisors, guests, Bartenders, Bar Backs and other Cocktail Servers
• Personality outgoing and confident demeanor, friendly and welcoming smile
• Must have good listening skills
• Multitasking with several guests at a time
• Must be able to stand for several hours at a time
• Must be able to lift up to 15 lbs.

Work Environment/Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours/Shifts

• Due to the type of business, you must be able to work nights, weekends, special occasions, and holidays.

Other

• Victory Casino Cruises has a no visible tattoo policy. For this position you must be clear of all visible tattoos.
• Must be able to successfully pass a drug test, background screening, and credit check.
• You will be required to obtain a TWIC and MMC. Acceptable documents to obtain badging are Passport OR Government issued photo ID and certified copy of Birth Certificate. Supporting documents would be needed for a name change. Please note that individuals with pending court cases or who are currently on probation will not qualify for badging approval.