Team Leader

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Description Department: Center Operations Entity: Team members affiliated with Joint Ventures Location: O'Fallon, MO; Lake Saint Louis, MO; and Wentzville, MO Job Relationships Responsible to: Regional Operations Manager Assignments received from: Regional Operations Manager, On‑Site Manager Positions supervised: Rad Techs, Medical Assistants, Patient Care Coordinator Job Summary In a collaborative manner, the Team Leader will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care partner of choice by redefining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. Job Requirements Education Graduate of a Medical Assistant Program preferred 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required High school diploma or equivalent required Work Experience 2+ years of Medical Assistant experience 5+ years of experience or (medical) military experience in lieu of required certifications listed below Knowledge of medical terminology strongly preferred Required Licenses/Certifications One of the following certifications is required (or must be obtained within 15 months of hire): ARMA – American Registry of Medical Assistants CCMA – Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA – Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) RMA – Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health) NCMA – National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) Or the following certifications are excepted at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) CNA – Certified Nursing Assistant Valid State Driver’s License Must pass MVR background check Basic Life Support (BLS) required at time of hire Computerized Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15months of hire. *MA in WA State: must hold 1) Certified MA (AAMA, NCCT, CMA, RMA) and WA certificate or 2) Registered MA (Requires application with WA as "Registered MA") *MA in CA State: must hold 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc. Additional Knowledge, Skills And Abilities Required Knowledge of medical office management systems and procedures Excellent time management skills and ability to multi-task and prioritize work Social perceptiveness and service oriented Excellent written and verbal communication skills Strong organizational and planning skills Proficiency in MS Office and patient management software Keyboard proficiency Experience using Electronic Health Records Core Competencies Collaboration : Takes ownership for establishing productive partnerships and relationships and aims to gain a shared understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation : Consistently uses good judgment, applying creativity to overcome obstacles and increase effectiveness and efficiency through process and other forms of innovation. Diversity and Inclusion : Fosters diversity and inclusion, better understanding team members, our customers and partners, engaging strengths and talents of each GoHealth team member to create an environment of respect and connection. Integrity : Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, and makes decisions with a focus on doing the right thing. Accountability : Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, partnerships and the healthcare needs of our communities. Essential Functions Supervise and support team members and business operations. Ensure day‑to‑day operations (cash deposits, ordering, inventory management, callbacks, etc.) are completed regularly with follow‑up from ROM. Conduct monthly inventory. Responsible for order approval. Assist ROM in resolving patient concerns at the center. Provide weekly oversight of calibrator calls. Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, etc.). Responsible for site walk‑throughs. Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without premium pay. Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc. Conduct performance reviews, assist in the training and assessment of team members assigned to the center. Participate in interviewing and provide feedback on new hire selection. Conduct patient registration, securing required paperwork and insurance documentation and verifying patient eligibility. Process co‑pays and schedule patient appointments for the assigned center. Coordinate provider referrals to assigned Specialists. Answer patient questions regarding their care and keep them informed of their status. Inform technical staff of patient flow. Prepare patients for examination, conducting interviews to verify patient information, record medical history and confirm purpose of visit. Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalating critical cases to provider as needed. Conduct point‑of‑care testing as required (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to provider. Maintain supplies and medical equipment; ensure providers have needed medical supplies. Maintain order sheets to manage supply inventory levels; regularly check expiration dates on supplies. Maintain medical records and scan charts to patient files. Answer phone calls, collect and sort daily incoming and outgoing postal correspondence. Ensure reception is well maintained. Conduct courtesy call‑backs for patient follow‑up. Complete opening and closing duties (cashing out, end‑of‑day communication, securing the building). Follow operating instructions to perform and document daily controls and calibration of equipment; maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed. Partner with Market PBP to issue DANs/PIPs in accordance with policies. Assist Market Specialist with call‑out management if needed. All other duties as assigned. #J-18808-Ljbffr