Support Engineer
Flexton
Level 3 Support / SRE / Operations Engineer Location: Blue Ash, OH 5 days/week Top 3 Skills: Major Incident Management – Proven experience leading P1/P2 incidents, running war rooms/bridges, and driving incidents end-to-end. RCA & Problem Management – Strong 5-Whys, Fishbone, timeline analysis, and experience driving corrective actions to closure. Production Troubleshooting – Hands‑on troubleshooting across applications, cloud/on‑prem infrastructure, POS/store systems, logs, and monitoring tools such as Dynatrace. Key Responsibilities Lead major incidents, RCA, problem management, and post‑incident reviews. Troubleshoot production applications and infrastructure and manage issues to SLA. Monitor systems and resolve application/infrastructure failures. Partner with Engineering, Application, Infrastructure, and Business teams. Support testing, deployments, rollouts, and continuous reliability improvements. Maintain operational procedures, scripts, and documentation. Requirements Must be comfortable with 24x7 rotating on‑call. Must be willing to work onsite in Blue Ash, OH. Approximately 50% travel for store pilots, go‑lives, and rollouts. SRE candidates are welcome, but pure DevOps/CI‑CD experience without incident‑response exposure is not a fit. Development experience is not mandatory. #J-18808-Ljbffr
Vacancy posted 3 days ago
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