Operations Manager

Who We Are Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What You'll Do The Manager of Operations is responsible for the day-to-day operational oversight of clinical and administrative functions across Middlesex Orthopedic & Spine Associates. This leader will support efficient clinic flow, exceptional patient experience, staff accountability, and operational excellence while fostering a positive and collaborative culture aligned with MOSA and Spire Orthopedic Partners. This role partners closely with physicians, advanced practice providers, site leaders, and executive leadership to ensure high-quality patient care, operational efficiency, and strong team engagement. The Manager of Operations will serve as a visible leader who drives accountability, problem-solving, communication, and continuous process improvement across the organization. Responsibilities/Duties Clinical & Operational Oversight Oversee daily operations of front desk and clinical support staff across assigned locations. Support operational oversight of MRI workflow, patient throughput, scheduling coordination, and clinic efficiency. Monitor clinic flow and identify opportunities to improve patient access, reduce delays, and enhance overall patient satisfaction. Collaborate with providers and staff to ensure smooth daily operations and consistent workflows across all sites. Assist with staffing coordination, schedule coverage, and operational problem-solving. Leadership & Team Development Lead, coach, and develop frontline staff and supervisors while promoting accountability and teamwork. Foster a culture centered around professionalism, compassion, communication, and service excellence. Support employee engagement, onboarding, training, and performance management initiatives. Encourage cross-functional collaboration and continuous improvement across departments. Serve as a mentor and resource for staff and emerging leaders. Patient Experience Partner with leadership to improve patient satisfaction and service standards. Assist in resolving patient concerns and escalated service issues in a professional and timely manner. Support initiatives related to patient communication, responsiveness, and overall experience. Monitor operational trends impacting patient care and implement corrective action plans when necessary. Operational Performance & Compliance Monitor operational KPIs including patient throughput, scheduling efficiency, staffing productivity, and workflow performance. Ensure compliance with organizational policies, regulatory requirements, and operational standards. Assist with implementation and optimization of operational processes, workflows, and system improvements. Collaborate with revenue cycle, finance, and administrative departments to support operational alignment and organizational goals. Participate in operational meetings, leadership initiatives, and organizational projects. Communication & Collaboration Maintain strong communication with physicians, clinical leaders, administrative staff, and executive leadership. Provide timely updates regarding operational challenges, opportunities, and workflow improvements. Assist in implementing organizational initiatives and supporting change management efforts. Promote a "One Team, One Experience" culture across all departments and locations. Qualifications Bachelor's degree in healthcare administration, business, or related field preferred. Minimum of 3-5 years of healthcare operations or medical practice leadership experience preferred. Orthopedic, multispecialty, ambulatory, or surgical practice experience strongly preferred. Strong leadership, communication, and interpersonal skills. Demonstrated ability to manage multiple priorities in a fast-paced environment. Experience leading teams and driving operational improvement initiatives. Strong organizational skills with attention to detail and accountability. Ability to build strong relationships with physicians, staff, and leadership teams. What We Offer Excellent growth and advancement opportunities Dynamic environment Access to a diverse network of practitioners Broad infrastructure of tools and programs to enhance the employee experience Competitive compensation Generous PTO Benefits package: health, dental, vision, 401(k), etc. Equal Opportunity Employer We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, and any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics"). #J-18808-Ljbffr