Batch Operations Technician - Durham NC/Hybrid

Batch Operations Technician Research Triangle Park, Durham NC 27709/Hybrid 12+ Months The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM) The North Carolina Department of Health and Human Services requires the services of a Batch Operations Technician to support day‑to‑day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations. Responsibilities Providing production operations support by executing and monitoring batch processes. Verifying batch results and supporting nightly production environments across multiple servers. Performing first level analysis of all data interface processing exceptions and logs. Escalating unresolved issues and problems according to defined on‑call support procedures. The technician will resolve errors and escalation issues, working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives. Additional Duties Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance. Providing rapid support during outages and assisting in workload automation forecasting. Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements. Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures. #J-18808-Ljbffr Software Technology, Inc.