Service Training Manager

Job Description

Job Description

Overview

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.

 

Shape the Experience. Inspire Excellence. Elevate Hospitality.

Exceptional hospitality doesn't happen by accident. It's created by people who know how to make every moment matter.

At Canyon Ranch, we believe the most memorable guest experiences are built on genuine connections, thoughtful details, and extraordinary service. For more than 40 years, we've been redefining what it means to care for people through our unique blend of luxury hospitality, wellness, and personalized experiences.

 

Now, we're looking for a dynamic, passionate, and creative Training Manager to help bring our legendary service culture to life.

This isn't a role for someone who simply loves delivering presentations. We're looking for a hospitality enthusiast, an engaging storyteller, a natural coach, and someone who gets genuinely excited about helping others become exceptional at what they do.

If you love the energy of luxury hospitality, thrive on developing people, and believe that great service is both an art and a skill, we want to meet you.

Responsibilities

The Opportunity

As our Training Manager, you'll be the driving force behind how our colleagues learn, embrace, and deliver the Canyon Ranch guest experience.

You'll design engaging learning experiences, coach colleagues in real time, partner with operational leaders, and turn our service standards into memorable, meaningful guest interactions.

One day, you might be leading an interactive workshop on the art of anticipating guest needs. The next, you could be coaching our Front Desk team, collaborating with restaurant leadership on elevating service, or identifying creative ways to transform guest feedback into unforgettable experiences.

You'll have the opportunity to make a visible impact across the property, helping shape not just how our colleagues perform, but how our guests feel.

What You'll Bring to Life

Create Training That People Actually Love

• Design and deliver dynamic, engaging hospitality training programs that inspire confidence, connection, and exceptional service.

• Bring learning to life through interactive workshops, role-playing, storytelling, demonstrations, and hands-on experiences.

• Help new colleagues master the essentials of luxury hospitality, from first impressions and polished communication to thoughtful service recovery and personalized guest interactions.

• Create innovative training tools, resources, and learning experiences that make our service standards easy to understand, remember, and apply.

Be the Champion of Extraordinary Guest Experiences

• Serve as a visible ambassador of the Canyon Ranch service culture, helping colleagues understand what truly exceptional hospitality looks and feels like.

• Spend time where the magic happens—on the floor, alongside our teams—observing, coaching, celebrating wins, and identifying opportunities to elevate the experience.

• Partner with teams across Front Desk, Housekeeping, Food & Beverage, Spa, Health & Performance, and other guest-facing departments.

• Turn guest feedback, service observations, and quality assessments into meaningful improvements that make a real difference.

• Help colleagues develop the confidence to anticipate needs, handle challenging situations with grace, and create memorable moments for every guest.

Inspire, Influence & Collaborate

• Build strong partnerships with department leaders and managers to identify opportunities for growth and create training solutions that support their teams.

• Coach and support departmental trainers to ensure a consistent, elevated approach to learning across the property.

• Facilitate leadership and professional development programs that strengthen communication, accountability, and coaching skills.

• Bring fresh ideas, positive energy, and a collaborative spirit to everything you do.

• Help foster a culture where learning is continuous, feedback is welcomed, and excellence is celebrated.

Measure the Magic

• Use guest satisfaction feedback, service audits, mystery shopper results, and performance trends to identify opportunities and measure success.

• Track training participation, progress, and effectiveness while continuously refining programs for maximum impact.

• Keep learning materials fresh, relevant, and aligned with our evolving guest experience.

• Help us connect the dots between colleague development, service consistency, and guest satisfaction.

Qualifications

Who We're Looking For

You're someone who lights up a room, connects naturally with people, and knows how to turn everyday service interactions into extraordinary experiences.

You understand that luxury hospitality isn't about being scripted or overly formal. It's about authenticity, anticipation, attention to detail, and making people feel genuinely cared for.

You'll thrive in this role if you:

• Have 3–5 years of experience in hospitality training, learning and development, luxury guest services, or a related field.

• Bring a strong understanding of hotel operations and the details that define an exceptional guest experience.

• Are a confident, engaging facilitator who knows how to make learning interactive, memorable, and fun.

• Love coaching others and can provide constructive feedback in a way that inspires growth.

• Have a creative mindset and enjoy finding fresh approaches to training and development.

• Can build relationships and influence teams across different departments and leadership levels.

• Are equally comfortable facilitating in a classroom, coaching on the floor, and analyzing guest experience trends.

• Have excellent communication, organization, and presentation skills.

• Are passionate about hospitality, wellness, and creating meaningful human connections.

Education & Experience

• Associate degree or equivalent two-year education required; bachelor's degree or equivalent experience preferred.

• Previous training experience required.

• Experience in luxury hotels, resorts, or high-end hospitality environments strongly preferred.

• Valid driver's license with an acceptable driving record required.

Why Canyon Ranch?

At Canyon Ranch, hospitality is more than a profession. It's an opportunity to make a meaningful impact on how people feel, connect, and experience the world around them.

You'll join an iconic wellness brand that values human connection, personal growth, and service excellence. You'll collaborate with passionate professionals across hospitality and wellness while having the opportunity to shape the experiences that make Canyon Ranch truly special.

Here, you won't just teach hospitality. You'll help define what extraordinary hospitality feels like.

Ready to Make Your Mark?

If you're a hospitality professional with a passion for developing people, an eye for the details, and the creativity to make learning come alive, we'd love to hear from you.

Bring your passion. Bring your creativity. Help us create something extraordinary.

 

Apply today and help shape the next generation of Canyon Ranch hospitality.