Funeral Director

Funeral DirectorThe Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.Overview and Responsibilities:Presents every client family with all service and merchandise options -- Every Family, Every Option, Every TimeContributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client filesActs to improve market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisorCarries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planningOversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the locationCommunicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectationsWorks on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residenceTransfers decedents, dresses, and caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instruction obtained from the familyMeets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest qualityUtilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversationCompletes tasks and details resulting from the arrangement conferenceEnsures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulationsConducts and attends funeral services regularly, leading all post-service follow-ups as neededCollects funds at the time of arrangement conferencesRequirements & Qualifications:High school diploma or equivalentValid state-issued funeral director license (as per state licensing requirement)Completed mortuary schoolMinimum one year of experience in customer service and the funeral industry is preferredExperience in making an initial transfer of decedent and funeral arrangement, and decedent careAbility to keep licenses and continued education requirements current and in good standingAbility to work on-call/first call, in rotation as assignedKnowledge of Microsoft office suite (Word, Excel, PowerPoint)Organizational and planning skills; time management skills, and the ability to prioritize workExcellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client familiesAble to multi-task, i.e., enter data into company POS while interacting with a client's family member'sAbility to stand for two or more hours without restAbility to move, push and pull heavy weighted items up to 150lbs safelyValid state-issued driver's license with a clear driving record