Floating Medical Assistant and Patient Services Representative

Floating Medical Assistant / Patient Services Representative (PSR)

For over 55 years, Weil Foot & Ankle have been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine, and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation.

The Floating Medical Assistant / Patient Services Representative (PSR) provides both clinical and front office support to physicians and patients across multiple podiatry clinics. This role assists with patient care, administrative functions, and daily clinic operations while ensuring an exceptional patient experience and efficient patient flow. This team member will be cross-trained and scheduled based on clinic needs, providing support to high-volume clinics when additional coverage is needed or assisting clinics during call-offs.

This position requires flexibility to travel daily between Oak Brook, Naperville, Elgin, and Schaumburg clinic locations based on physician schedules and business needs, with occasional travel to other clinics within the assigned region as needed.

Clinical Responsibilities

• Prepare patients for examinations and procedures by escorting them to exam rooms and obtaining medical histories.
• Measure and record vital signs and perform ancillary tests within scope of practice.
• Assist physicians during examinations, treatments, in-office procedures, and wound care.
• Prepare and maintain exam rooms, ensuring cleanliness, organization, and adequate supplies.
• Clean and sterilize instruments in accordance with infection control standards.
• Accurately document patient information in the electronic medical record (EMR).
• Educate patients on medications, treatment plans, and post-procedure instructions as directed by the provider.
• Coordinate patient care and communicate effectively with providers and clinical staff.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Respond appropriately to urgent patient situations and emergencies.

Patient Services Representative Responsibilities

• Welcome patients and visitors in a professional, courteous, and compassionate manner.
• Answer incoming phone calls and assist with patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance coverage and collect patient demographic information.
• Process patient check-in and check-out.
• Collect copayments and assist patients with required forms.
• Obtain referrals and prior authorizations as needed.
• Maintain accurate patient records and documentation.
• Provide front desk coverage as needed to ensure seamless clinic operations.

Requirements

Qualifications:

• High school diploma or GED required.
• Medical Assistant experience in an outpatient or ambulatory setting required.
• Customer service experience required.
• Experience with Electronic Medical Records (EMR) and Microsoft Office.
• Experience in a podiatry, orthopedic, surgical, or multispecialty practice preferred.
• Experience with insurance verification, referrals, and prior authorizations preferred.
• Excellent communication, organizational, critical thinking, and problem-solving skills.
• Strong attention to detail with the ability to multitask and prioritize in a fast-paced environment.
• Ability to work independently while maintaining professionalism, confidentiality, and positive relationships with patients, providers, and team members.
• Ability to respond appropriately during medical emergencies.
• Valid driver's license, reliable transportation, and willingness to travel between assigned clinic locations.

Schedule:

• Primarily Monday through Friday, 8:00 am - 5:00pm
• Daily work location may vary based on operational needs.
• Travel between assigned clinic locations is required.

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with company match
• Employee Assistance Program (EAP)
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Insurance

Physical Demands/Environmental Factors:

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities required by the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer, and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, gender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand, sit, stoop, crouch, or kneel; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and, depth perception
• Must be able to lift/carry up to 25 lbs.

Qualified individuals with disabilities may request reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision about the accommodation request or how to make the accommodation.