Personal Injury Case Manager

Job Description

Job Description

As a Personal Injury Case Manager, you'll be the steady, reassuring point of contact who guides injured clients through what is often a stressful and unfamiliar process while keeping their cases organized and moving. Exceptional client support is at the heart of this role: you'll check in on clients' recovery, keep them informed, and make sure they feel genuinely cared for from intake through settlement. Alongside that, you'll track high stakes deadlines, coordinate medical treatment and records, manage insurance, repairs, and keep attorneys aligned. If you love helping people, bringing order to complexity, and being the person everyone can count on, this role is for you.

What You'll Do

Deliver Exceptional Client Support

• Serve as a warm, reliable point of contact for clients throughout their case
• Complete client introductions and maintain regular check ins on treatment and recovery
• Respond to client questions and concerns promptly and with empathy
• Coordinate reassignment communications and follow up with non responsive clients to keep them engaged in their treatment and case
• Facilitate smooth communication between attorneys and clients

Manage Treatment, Records & Insurance

• Monitor clients' medical treatment, flag gaps in care, and track progress toward maximum medical improvement
• Order, follow up on, and organize medical records and billing from providers
• Identify and track all applicable insurance coverage, including at fault/liability, UM/UIM, MedPay, and health, along with carriers, claim numbers, adjusters, and policy limits
• Negotiate with medical providers to help maximize the client's net recovery
• Track medical and health insurance liens, including Medicare and Medi Cal where applicable, and letters of protection, and support timely resolution
• Coordinate vehicle repairs and property damage resolution for auto accident clients
• Assemble demand packages and track demand and settlement deadlines
• Prepare the client's settlement breakdown of costs, expenses, and liens once a case settles

Keep Cases Moving

• Attend attorney meetings and capture key decisions, action items, and deadlines
• Keep case blueprints and the case management tracker current with case status, treatment status, and progress
• Monitor critical deadlines, including the Statute of Limitations, UM/UIM demand deadlines, and demand/settlement deadlines; track court deadlines for cases in litigation
• Keep cases advancing from intake through treatment, demand, and settlement, following up so nothing stalls
• Track case progress and report updates during team meetings

Coordinate Scheduling & Coverage

• Schedule and coordinate depositions, medical examinations (IME/DME), mediations, and hearings
• Resolve scheduling conflicts in coordination with attorneys
• Monitor team communications to ensure scheduling needs are addressed quickly

Requirements

• At least one year of experience in personal injury case management (preferred)
• Fluent in Spanish (preferred)
• Genuine customer service mindset, empathetic, patient, and proud to make clients feel cared for
• Strong organizational and time management skills: you can juggle multiple priorities without dropping the ball
• Clear, confident written and verbal communication
• A proactive mindset: you spot problems before they become emergencies
• A collaborative team player who works well across departments, including comfort coordinating with medical providers and insurance adjusters
• Comfort reading and organizing medical records and bills is a plus
• Must be flexible and comfortable working extended hours as needed to support litigation deadlines, trial schedules, and case demands
• This is a full time, on site role. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with overtime required when necessary to meet litigation deadlines, trial schedules, and case demands.

Benefits

What We Offer:

• Hourly pay: $25-$30 BOE

Industry-Leading Benefits:

• Firm pays 100% of premiums for dental and vision
• Firm pays 100% of all Silver-level medical plans
• Firm contributes  approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
• $500 annual FSA contribution
• Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), sick pay, plus your birthday off as a fully paid day.