Director of Quality and Population Health

Director of Quality and Population HealthAt DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.Job Summary The Director of Quality and Population Health is responsible for the overall coordination and implementation of the Quality Program. This will include collection, management, analysis and interpretation of quality data and the preparation of quality reports. This role will facilitate change through project management (planning, measuring, analyzing, implementing, training, coaching, change management and evaluating) of QI initiatives throughout all areas of the organization, with the goal to improve quality and efficiency of clinical services and operations. This position will have the overall responsibility of meeting the requirements of Patient Centered Medical Home recognition.FTE: Full-time, SalariedOnsite: Minimum of 50% of time Supervisory ResponsibilitiesProvide staff supervision and in-service training, as appropriate. Provide leadership to Quality Improvement, Risk Management, and Infection Control. Collaborate in the completion of Quality staff hiring and the completion of performance evaluations.Review weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timelineConduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timelineAttend mandatory Manager's Learning Collaborative trainingsPartner with People Operations to: Develop a learning plan for employee development goals to provide tools needed to excel in their positionImplement and follow a process to address performance issues as they arisePrepare a comprehensive onboarding process for each specific position for all new hiresAddress serious issues that may require interventions or investigationsDevelop and monitor departmental and program/project operating budgets, costs and schedulesSupervise, lead, coach, and use best management practices to improve staff performanceSupport and model the identified vision, values, and behaviors of the organizationOther supervisory tasks as assignedEssential Duties/ResponsibilitiesAssist in the implementation and monitoring of progress of DAP Health's Quality Work plan and provide support to stakeholdersResponsible for participating in the development of quality related strategic plans, policies, and procedures at all levels of the organizationResponsible for the adoption and sustainability of a Patient Centered Medical Home model of careAssist with the implementation and integration of quality process improvement efforts that will meet or exceed internal and external customers' needs and expectationsCollaborate in the development of grant related health and business plans as well as grant reporting requirementsIn collaboration with the Finance Department, responsible for the submission of the annual Unified Data Systems (UDS) report and other reports required by our funder, the Health Resource Service Administration (HRSA)Produce reports from different databases as neededCoordinate tracking and reporting of quality work plan goals and clinical outcomes, and follow-up of corrective action plansDevelop methods for data collection and extract data as requiredProvide in-service training to non-provider staff in the area of quality improvementDevelop an education curriculum that focuses on quality improvement methodology and tools as well as coordinate administration of trainingReview QI tools and surveys and provide technical assistance to staffFacilitate, communicate, and administer quality measurement activities. Apply statistical techniques to track and trend issues/resultsRegularly monitor and report results of patient satisfaction surveysDevelop systems to measure and regularly monitor operational metrics such as access (telephone appointment access audit, third next available appointment), efficiency (Cycle time), continuity of care (PCP continuity), and panel management (panel size)Participate in internal and external committees as position requiresSupervise Internal Quality Monitoring activities and the preparation of quarterly and annual Quality Monitoring reports (Internal/External), aggregating data analyzing trends and working collaboratively with program staff regarding follow-up activities and improvements, as requiredFacilitate Performance and Outcome Measurement activities and the submission of Outcome Measurement reports, including tracking key indicators throughout the year, aggregating data, analyzing quarterly and annual trends, and working collaboratively with program staff regarding follow-up activities and improvements, as requiredLead Quality Department meetingsCommunicate results and recommendations to key audiences, including the presentation of Quality Improvement reports to staff with analysis of trendsEnsure recording of minutes, as appropriateCollaborate with other departments agency wideEnhance self-knowledge of quality initiatives through reading and participation in seminars, workshops, etc.Supervise and coordinate Quality Department Staff in developing, implementing, and evaluating assigned QI activities and projectsCommunicate information from meetings, conferences, and committees to Quality Improvement staffOversee staff, tasks, and scheduling, ensuring task completionPerform other duties and assumes responsibilities as assignedQualificationsRequired Skills/AbilitiesExcellent interpersonal communication and presentation skillsEffective leadership skillsAbility to approach staff about quality issues with tact and diplomacyUnderstanding of diverse populations, demonstrating compassion and understandingExcellent organizational skills in independently managing workloadAttention to detail in data gathering and presentationAbility to multi-taskTeam player – willing to learn, assist, and help other team members as requiredAbility to use office equipment, i.e. copier, faxKnowledge of basic math skillsCompetency in data collection, analysis, and presentationEducation and ExperienceBachelor's degree (preferably in a health-related profession such as nursing) OR 3 years of experience leading a quality improvement program. Master's degree in human services, social work, health care administration, public administration, public health or similar field, preferred.At least 3 years of progressive experience in quality improvement in a health care facility, preferably with a federally qualified health center (FQHC)At least 5 years supervisory experienceExperience with electronic health recordsExperience in the use of spreadsheets (e.g. Excel) for QI-related data management and displayExperience with computer database and word-processing programs such as Office Suite Word, Excel, and Access–to create and maintain databases [e.g. "Access"], track and analyze information, is desirableWorking Conditions/Physical RequirementsPosition is 50% onsite at various DAP Health clinics in the San Diego & Riverside Counties.Available for all shifts and, when required, able to work evenings and weekendsThis job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talkingAbility to lift to 40 pounds and move from place to placeRequires current and valid driver's license and current personal auto insuranceAble to travel to DAP Health locations throughout San Diego and the Coachella ValleyEnsures compliance with policies and procedures related to safe work practices