Guest Services Supervisor

Pay Range

Starting from USD $23.00/Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service & Operations Supervisor.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate andtimely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel informationand guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

About us

Royal Sun is a 66-room design-led property at the foot of the San Jacinto mountains. We're not a resort. We run cultural programming and events — live music, residencies, chef pop-ups.

We work lean by design. Small team, everyone matters. It also means we hire for character as much as experience.

The role

A working supervisor role leading the front desk and helping hold the operation together day to day.

You'd run check-ins and check-outs, reservations, guest requests and payments, and lead and train the front desk team on operations. You'd oversee night audit — making sure overnight procedures, reconciliation and reporting are done properly — and review the daily reports.

You'd coordinate closely with housekeeping on room readiness and priorities, flag maintenance issues and follow them through, and step in on bar and F&B when we need it. You'd also support our events and programming — High Moon is our cultural living room and event space, and will open as a bar on Fridays and Saturdays.

You'd run the property to our brand standards, working closely with the GM and the Head of Brand & Experience. The front desk is the first thing a guest experiences and the thing they remember.

What we're looking for

• — Boutique, independent or lifestyle hotel experience.
• — Supervisory experience. Night audit and rooms division both a real plus.
• — Able to run things to our brand standards. Holding them is a key part of the role.
• — Someone who can help build process rather than just follow it.
• — Genuine character.
• — Comfortable moving between things: a shift, a check-in, an event, a problem nobody anticipated.
• — Steady when it's busy and when something goes wrong. Calm is the whole job some days.
• — Hands on every day. Not directing from a distance — on the desk, on the floor, in it with the team.

Hours

This is a 24/7 hotel, so the role includes mornings, evenings, weekends, and holidays, with occasional overnight cover. We'll always give as much notice as we can.

What this isn't

A big-property role with a department behind you. You'd be close to everything, including the parts that we are building.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program