Server Assistant/Food Runner - Sotogrande PT

Server Assistant/Food Runner

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Server Assistant/Food Runner to join our Pier Sixty-Six Resort team! You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, running food orders, maintaining outlet cleanliness, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Reporting to the General Manager, as a Server Assistant/Food Runner, you will play a vital role in supporting our restaurant operations by ensuring cleanliness, efficiency, and guest satisfaction. Your diligence and dedication to service will contribute to the seamless flow of our dining experience.

Responsibilities

• Set and maintain tables according to established standards, ensuring they are clean, properly arranged, and fully equipped with necessary items such as utensils, glassware, and condiments.
• Support servers by clearing and resetting tables promptly, removing used dishes, glassware, and utensils, and replenishing supplies as needed to ensure a smooth and efficient dining experience.
• Interact with guests in a friendly and courteous manner, assisting with any requests or inquiries they may have and ensuring their needs are addressed to enhance their dining experience.
• Monitor and maintain the cleanliness and appearance of the dining area, including floors, furniture, and fixtures, to uphold our high standards of cleanliness and presentation.
• Work closely with restaurant servers, hosts, and kitchen staff to coordinate table turnover, communicate guest needs, and ensure efficient service delivery.
• Assist with beverage service, including refilling water glasses and delivering beverages to tables, to support the overall service flow and enhance guest satisfaction.
• Pay close attention to detail in all aspects of table setup and maintenance, ensuring that tables are impeccably presented, and guest expectations are consistently met or exceeded.
• Adhere to all resort policies, procedures, and hygiene standards, including food safety guidelines, to maintain a safe and sanitary dining environment for guests and staff.
• Participate in updated training for the bar and menu items.
• Notify Supervisors immediately of any product shortages or out-of-stock items.
• Have a working knowledge of draft beer systems and how to properly change a keg.
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to resort standards.
• Anticipate and address guests` service needs.
• Speak with others using a clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.
• Deliver food to guests promptly, accurately, and according to established service standards.
• Verify all food leaving the kitchen for accuracy, presentation, and proper modifications before delivery.
• Communicate effectively with the kitchen, servers, bartenders, and management to ensure seamless service.
• Announce and describe dishes to guests upon delivery when appropriate.
• Maintain cleanliness and organization of expo stations, service areas, and dining room.
• Ensure all food is handled safely and in accordance with food safety and sanitation standards.
• Monitor ticket times and assist in maintaining efficient food flow from the kitchen to the dining room.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook

Physical Requirements

• Ability to stand and walk for extended periods throughout the work shift.
• Frequently walk, bend, stoop, reach, and maneuver through busy dining and kitchen areas.
• Ability to safely carry and transport food trays, plates, beverages, and other service items, including carrying multiple items at once.
• Ability to lift, carry, and move items weighing up to 25 pounds on a frequent basis.
• Ability to safely navigate crowded, fast-paced service areas while carrying hot food and beverages.
• Ability to push or pull service carts, racks, or other equipment as required.
• Frequent use of hands, wrists, and fingers to carry, handle, and arrange plates, trays, utensils, and service equipment.
• Ability to maintain balance and stability while carrying trays and navigating uneven or wet surfaces.
• Ability to visually inspect food orders and identify table numbers, tickets, and service details.
• Ability to communicate effectively with culinary and front-of-house team members in a fast-paced environment.
• Ability to work in varying temperatures, including hot kitchen areas, refrigerated areas, and outdoor environments as applicable.
• Ability to work flexible shifts, including evenings, weekends, holidays, and extended periods during high-volume operations.

Qualifications

• Energetic, enthusiastic, and motivated individual
• Previous experience in a restaurant or hospitality setting preferred.
• Strong work ethic and dedication to providing exceptional service.
• Ability to work effectively in a fast-paced environment and multitask with ease.
• Flexibility to work varying shifts, including days, evenings, weekends, and holidays, as needed.
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Ability to work under variable temperature conditions.

Experience, Education, & Licensure

• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Must have a current Food Handlers card.
• Previous food running, busser, server assistant experience in a professional setting is preferred.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests