Field Operations Office Specialist

Job Description

Job Description

Phlebotomy Field Operations – Key Responsibilities

Daily Field Operations & Staff Support

• Provide day-to-day operational support for field-based Phlebotomy staff, including AM and STAT teams .

• Serve as the first point of contact for callouts and staffing concerns.

• Be willing and available to provide coverage wherever staffing support is needed.

• Ensure all assigned active clients are scheduled, staffed, and covered appropriately, compliantly, and in a timely manner .

• Help ensure all collected samples arrive at the laboratory no later than 11:00 AM .

Staffing, Recruiting & Scheduling

• Work closely with the Field Operations Manager to ensure recruiting and hiring needs are met to support client coverage.

• Schedule candidate interviews.

• Schedule new-hire orientations.

• Assist with staffing coverage and identify potential gaps before they impact client service.

• Follow up promptly on call-outs and coverage needs.

Quality, Compliance & Performance

• Review and follow up on errors, including:

  • PIPs (Performance Improvement Plans)

  • Retraining requirements

  • Repeated or ongoing errors

• Follow up with Phlebotomy Technicians who fail to fax required documentation.

• Follow up with Technicians when required Draw Logs are not signed .

• Be available to assist with critical issues as needed.

• Provide or coordinate retraining when performance or compliance issues are identified.

• Ensure all staff maintain the appropriate credentials and required documentation.

• Create and maintain annual competency testing for applicable staff.

Supplies & Inventory

• Complete supply orders with a 2–3 business day turnaround .

• Maintain accurate inventory levels.

• Ensure the supply room remains fully stocked and organized.

• Monitor supply needs proactively to prevent shortages that could affect field operations.

Laboratory Support

• Assist the Lab Accessioning Team as needed with receiving and labeling activities.

• Provide additional operational support during critical or high-volume periods.

Overall Expectations

The position is responsible for helping maintain reliable staffing, timely client coverage, compliance, quality, and communication across field-based Phlebotomy operations. Proactive communication and timely follow-up are essential to ensuring uninterrupted service to all assigned clients.