Director of Operations (Loew's Jersey Theatre)

Job Description

Job Description

POSITION OVERVIEW:

The Director of Operations serves as a senior team leader responsible for the strategic planning, execution, and continuous improvement of all Front of House operations within the Loew’s Jersey Theatre. This role ensures that every performance and event delivers a seamless, safe and exceptional guest experience, while maintaining operational efficiency through the venue.

Working in close partnership with the General Manager and venue leadership team, the Director of Operations manages multiple operational departments, coordinates with event partners and services vendors, and leads event-day execution for a high-volume programming schedule. The ideal candidate brings strong operational leadership, a deep understanding of customer service in a live event environment, and a commitment to delivering best-in-class hospitality in a fast-paced venue setting.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW:

• Provide strategic leadership and day-to-day oversight of all Front of House operations for concerts, theatrical performances, and special events, reflecting industry standards for venue operations management
• Plan, schedule, and supervise guest-facing operational teams including:

o FOH Operations

o Guest Services

o Ticket Scanning and entry operations

• Lead event-day operational planning to ensure efficient guest flow, timely venue openings, and smooth ingress and egress for large audiences
• Oversee day‑to‑day venue readiness, ensuring FOH areas are staffed, clean, safe, and prepared for each event
• Partner with Finance to prepare and reconcile event and performer settlements, ensuring accurate documentation and timely post-event reporting—consistent with duties in major entertainment organizations
• Serve as the primary operational liaison with key third-party partners including facility services and food and beverage supervisors to ensure coordinated service delivery
• Collaborate closely with security, production, ticketing, programming and event management teams to ensure unified seamless event execution
• Establish and maintain high standards for guest experience, safety, and operational excellence throughout the venue
• Recruit, train, and mentor Front of House and event staff to maintain a highly professional guest services- oriented culture
• Monitor and improve operational procedures, staffing models, and service delivery to support a high-volume event calendar\
• Establish staffing models and event‑day labor plans that support high-volume event schedules efficiently and cost‑effectively.\
• Address guest issues and operational challenges in real time while maintaining a positive and welcoming environment
• Build and maintain strong relationships with vendors, contractors, and community partners to support venue operations.
• Other duties as assigned

QUALIFICATIONS:

• 5–7+ years of venue operations experience, preferably in a major theatre, concert venue, arena, or performing arts facility
• Proven experience managing Front of House teams in high-attendance live event environments
• Demonstrated leadership ability overseeing multiple departments and large event staff teams
• Strong operational planning, organizational, and decision-making skills
• Strong understanding of safety practices, crowd management, and emergency procedures in entertainment or public assembly venues.
• Excellent communication and interpersonal skills with the ability to work effectively across departments and with external partners
• Proficiency in computer skills including Microsoft Word, Excel and Outlook along with staff scheduling software
• Experience coordinating with third-party service providers in a live entertainment setting preferred

WORKING CONDITIONS:

• Travel Requirements: May travel up to 5% during the year
• Physical Demands: Must be able to lift up to 50lbs
• Work Environment: This position requires work to be performed onsite at the theatre in Jersey City, NJ and/or the Prudential Center/New Jersey Devils offices in Newark, NJ. Attendance at events taking place in the theatre or meetings offsite, including but not limited to weekends and/or holidays may be required as an essential job function.
• Ability to work evenings, weekends, and holidays based on a dynamic event schedule

COMPENSATION AND BENEFITS:

The pay range for this position at commencement of employment is expected to be between $110,000 and $125,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria:

• Medical/Dental/Vision/Flexible Spending Accounts
• Pretax Transportation Benefit
• 401K (with a company match after 1 year of service)
• Generous Paid Time Off policies
• 13 Paid Holidays
• Complimentary or Discounted Sports & Concert Tickets
• Other League & Partner Discounts

Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class