Head of Health Care Operations

Director of Operations!

Leading People, Strengthening Systems, Elevating Care

Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC) is a federally qualified health center in Monmouth County, dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more—all delivered in a compassionate, community-focused environment. With four locations serving families of all ages, we’re committed to providing care that meets the unique needs of each individual.

We’re looking for an operations leader who brings equal parts strategy, heart, and hustle. The ideal candidate knows how to support middle‑management teams, build clear communication pathways, and lead confidently in environments that value structure, operational excellence, and strategic foresight. This role oversees operations across multiple health center locations, ensuring seamless patient access, strong administrative performance, and clear accountability across all teams.

Support and develop office managers, ensuring they have the tools and confidence to run high‑performing sites

Partner with the community outreach team to expand awareness and impact

Patient Access & Front‑Line Operations

Oversee front‑desk operations with a focus on accuracy, efficiency, and a welcoming patient experience

Guide call center and scheduling operations (Phreesia) to ensure patients receive timely, seamless access

Coordinate staffing across clinical locations using data and trends to anticipate needs and optimize resources

Manage hours of operation across sites to ensure compliance and accessibility

Administrative & Program Oversight

Oversee programs such as LOA, NJCEED, P/E, and collections, ensuring consistency and strong support across all locations

Facilitate cross‑department meetings to strengthen performance across medical, dental, behavioral health, pharmacy, and specialty programs

Conduct daily operational reviews to ensure alignment with organizational goals and proactively mitigate risks

Revenue Cycle, Compliance & Systems

Oversee key elements of Revenue Cycle Management, including scheduling, registration workflows, insurance verification, and denial‑prevention initiatives

Lead cross‑functional projects that enhance compliance, performance, and patient experience

Oversee equipment inspections, certifications, and licensing compliance

Serve as Chair of the Emergency Preparedness Committee

Bachelor’s degree in Business Administration, Public Health, Healthcare Administration, or a related field

Minimum 3 years of healthcare operations management experience; Proven success managing and developing middle‑management teams

Experience with Enterprise Performance Management systems (NextGen preferred)

Familiarity with Revenue Cycle Management principles

High proficiency in MS Office, including advanced Excel and data analysis

Valid NJ driver’s license and ability to travel regularly as needed

You’ll enjoy a supportive workplace with competitive benefits, including comprehensive healthcare coverage

Business Office Environment with phone and computer use.

In compliance with New Jersey's Pay Transparency Act, the total compensation range for this position is USD $80,000.00 to USD $110,000.00. When determining an offer, VNACJ CHC considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. The total compensation range reflects the total package, including base salary, overtime, bonuses, add‑on incentives, special clinical compensation, retirement plans, and all other benefits. VNACJ CHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#