Home Health Account Manager

Home Health Account Manager

Idaho Falls, ID

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with compassion, accountability, respect, excellence and service (CARES), Mission Healthcare's core values. By joining our team, you will have the opportunity to impact patient's lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family! Mission Healthcare offers competitive benefit packages designed to support the well-being of our team.

Benefits available to all benefit-eligible employees:

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition Reimbursement
• Relocation Assistance

Additional benefits for employees regularly scheduled 30+ hours per week:

• Medical, dental, and vision insurance
• Flexible Spending & Health Savings Accounts
• Disability, life, and AD&D insurance
• Pet insurance

Pay range: 80k+, depending on experience

Territory/Location: Greater Idaho Falls

The Account Manager is responsible for managing all aspects of agency sales and marketing efforts and is accountable to represent the agency in activities involving professional decision makers, professional contacts, physicians, and referral sources (including but not limited to facilities, senior living communities, hospitals, and professional groups). The Account Manager is responsible for educating and supporting the identification of available services for patients and families who are clinically appropriate and eligible to receive services. The Account Manager will be responsible for providing quality sales calls and educational meetings as a member of the marketing team, establishing, and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payors. The Account Manager will be responsible for meeting and/or exceeding their monthly/quarterly admission goals, of clinically appropriate and eligible patients, set forth by Senior/Executive Management.

• Manage daily marketing operations, sales calls and ongoing education with referral decision makers.
• Facilitate education on guidelines and agency services provided.
• Participate in community education events, including speaking to healthcare professionals and institutions to provide education on services offered by Mission Healthcare.
• Coordinate with physician offices for necessary documentation, such as physician signature on orders, required addendums and other documents in a timely manner.
• Develop and implement marketing plans, assist in establishing territory volume projections and monitor the allocation of resources according to budgetary limitations.
• Maintain comprehensive knowledge of Mission Healthcare's markets including major payor groups, key referral sources and competitor's market positioning.
• Build and maintain positive relationships with referral and payor sources.
• Monitor and report on cost-effective marketing efforts.
• Remain educated and up-to-date on industry and regulatory changes.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of experience in healthcare sales, preferably in home health.
• Strong communication, negotiation, and public relations skills.
• Ability to assertively market and deal tactfully with patients, their families and the community.
• Demonstrate autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Valid driver's license and reliable, insured vehicle.

Knowledge & Skills:

• Home health industry knowledge and expertise.
• Prospecting, lead generation, and customer engagement.
• Problem-solving and adaptability.
• Negotiation and closing skills.
• Financial and sales analysis.

See what Mission has to offer! At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity & Veteran-Friendly Employer: We are proud to be an equal-opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need.

Veterans and military spouses are encouraged to apply. As a veteran-friendly employer and proud participant in the We Honor Veterans Association, we recognize and value the leadership, teamwork, adaptability, and service-driven experience military-connected individuals bring to patient-centered care and healthcare environments.

Accessibility Commitment: We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts: We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters: Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

Communication Consent: By submitting an application, you acknowledge and consent to receive communications—including emails, phone calls, and text messages—from Mission Healthcare and its recruiters regarding your application and potential employment opportunities. You may opt out of text messages at any time by responding with "STOP".