Laundry Attendant (Full Time) - Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Job Description

Job Description

Position Summary

The Laundry Attendant maintains a constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting, transporting, sorting, weighing, loading, and unloading (washers, dryers and chutes) ironing, folding, storing, and delivering. Maintains organization and sanitizing or the laundry machinery and laundry area. Requires Flexible schedules including days, weekends, and Holidays.

Duties and Responsibilities

• Ensures that all employees are treated fairly, with kindness, dignity, and respect.
• Complies with all company and departmental policies and procedures.
• Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
• Sort, load, unload, fold, and press linen and other items according to hotel standard and company expectation.
• Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards and using PPE if necessary.
• Always maintain cleanliness and organization of laundry room.
• Inspect linen and towels for stains, tears, or other imperfections to ensure guest satisfaction. Report or log deficiencies to the Executive Housekeeper, Housekeeping Supervisor or General Manager immediately.
• Effectively communicate with hotel departments to ensure guest satisfaction.
• Always maintain professionalism consistent with hotel and company expectations.
• Secure and maintain custody of equipment, keys, and supplies.
• Properly handle, label and store cleaning supplies.
• Assist with monthly linen inventory.
• Ensure proper storage and security of the laundry area and supplies at all times.
• Always maintain positive guest relations, friendly and professional communication, and excellent guest service.
• Respond to guest requests and inquiries immediately.
• Responsible for thoroughly cleaning/sanitizing laundry to be guest ready and returning laundered items to housekeeping or other departments within specified time and accuracy per brand standards and best practices set forth by management.
• Replenish laundered items according to operational standards.
• Report any discrepancies or department needs to the Executive Housekeeper.
• May assist in providing training to new or existing staff with training needs as directed by management.
• Performs other duties as required, including cross training.

Skills, Abilities & Qualifications

• 2-4 years' experience in the hospitality industry in housekeeping highly preferred
• Work experience as a laundry attendant, room attendant, housekeeper or maid preferred
• Experience with industrial cleaning equipment, chemicals and products
• Able to squat, kneel, twist, bend and crouch
• Able to work in confined spaces with fluctuating temperatures
• Able to tolerate exposure to dust and cleaning chemicals and follow all safety precautions and use all safety equipment
• Able to lift, push, pull and carry a minimum weight of approximately 30-50lbs
• Able to stand/walk for long periods of time
• Ability to maintain effective and quality work performance consistently
• Possess a thorough understanding of hotel regulations, operational processes, policies and obligations
• Willingness and ability to function as an effective team member through good communication and cooperation
• Must demonstrate flexibility and ability to adapt to change
• Ability to organize, prioritize and meet deadlines
• Must be able to multi-task and handle pressure

Additional Details

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity employer and make employment decisions without regard to membership in any protected class. Those who are ineligible to work in the United States will not be considered.