REGULATORY SPECIALIST I - 42005658

Requisition No: 876299 Agency: Agriculture and Consumer Services Working Title: REGULATORY SPECIALIST I - 42005658 The State Personnel System is an E-Verify employer. Minimum Requirements A high school diploma or its equivalent and four (4) years of professional or non‑professional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations can substitute on a year‑for‑year basis for the required college education. An equivalent combination of education (2 years) and experience (2 years) which equals four (4) years can substitute for the above requirements. A bachelor’s degree (4 years) from an accredited college or university. Graduates utilizing education attained in the United States will need verification of the applicable degree. Foreign trained graduates must provide a credential evaluation conducted by an approved agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Candidate Profile Requirements All fields in the Candidate Profile must be completed. A resume is not a substitution for the information required on the candidate profile. Work history, duties and responsibilities, hours worked, supervisor, formal education, and related fields must be filled out to determine qualifications. Responses to qualifying questions must be verifiable in the Candidate Profile. Equal Opportunity and Accessibility The Florida Department of Agriculture and Consumer Services values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. Job Duties Responds to telephone, email, paper correspondence, and faxed inquiries regarding statutory and procedural eligibility requirements for initial applications and renewal applications. Interprets policies, procedures, applicable Florida statutes, and reciprocity. Reviews applications, investigative reports, verification reports, fingerprint analyses, and other associated documents to determine required actions to complete processing. Assists applicants, licensees, agency owners, law enforcement personnel, and division personnel with licensing requirements or procedures. Advises applicants of any action required to continue the application or renewal process and requests submission of additional documentation as necessary. Responsible for answering complex legal phone calls regarding administrative complaints, suspensions, and final orders. Answers the tax collector program assistance phone line and provides support to tax collector employees concerning program‑related issues. Performs appropriate data entry transactions to maintain records and statistics using a complex interactive computer database, specifically the Electronic Document Management System (EDMS). Reviews scanned documents to ensure eligibility before entry into the EDMS, indexes electronic documents, operates computer peripheral hardware, and organizes the workflow of scanned documents for efficient retrieval. Composes general correspondence in response to questions, problems, and status inquiries from applicants, licensees, or the general public regarding the application and renewal process. Interfaces both verbally and in writing with applicants, licensees, law enforcement personnel, and Department of Agriculture and Consumer Services investigators relative to licensing requirements and procedures. Performs other duties as required. Knowledge, Skills, and Abilities Knowledge of the principles and techniques of effective communication. Ability to review data for accuracy and completeness. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Knowledge of basic computer operations; knowledge of Chapter 493 and section 790.06, F.S. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and sick leave benefits. Nine paid holidays and one personal holiday each year. State group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions. For an estimate of the total compensation package for this position, please visit the Total Compensation Estimator Tool located above under the Posting Closing Date. Special Notes Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority or People First Service Center View phone number on click.appcast.io) in advance. The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act. Veterans’ Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for career service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location

TALLAHASSEE, FL 32307