Investor Relations Administrator - Retail Alternatives

Job Description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.


For more information about Citco, please visit


About the Team & Business Line:

Retail Alternative Funds is Citco's key growth area and is a focus to extend our service offering into the registered fund space for our alternative asset clients. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.


As a core member of our Investor Relations team, you will be working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Responsibilities

Your Role:

You will provide daily support to our clients and their investors, distributors and third parties by performing the following tasks in a proactive and customer centric manner:

• You will review subscription agreements.
• You will follow up with investors on missing documentation.
• You will complete KYC and AML on investors.
• You will carry out investor transfers and name changes.
• You will maintain electronic and physical investor records.
• You will maintain bank accounts for funds assigned.
• You will prepare daily cash reconciliation for various accounts.
• You will produce Statements, Distributions and correspondence.
• You will update all contacts information in all systems.
• You will assist with the appropriate handling of fund manager and investor calls.

Qualifications

About You:

• You have experience in customer service, preferably within the financial services area such as fund services .
• You have demonstrated strong client relationship experience.
• You have a Bachelor's degree
• You have the ability to manage multiple tasks and projects.
• You possess excellent communication skills, both oral and written.
• You are proficient with all MS Office applications.

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.


As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.