Assistant Area Manager, Coachella Valley

What You’ll Do As an Assistant Area Manager, you will support the Area Manager in all day‑to‑day operational activities related to AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. Report to the Area Manager and perform assigned tasks, while also filling in as the market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager. Serve as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements, acting as a bridge between owners and internal departments. Meet and maintain AvantStay standards and metrics related to owner satisfaction. Collaborate with the in‑market team to ensure efficient operations, including training, coaching, and evaluating performance of other field operations personnel. Monitor progress of guest or homeowner issues, ensuring they are resolved within designated time frames and reviewing quality of the resolution. Exercise independent judgment in proactively identifying issues or quality assurance concerns at properties and taking appropriate action to address them or assign rectification duties to other personnel. Carry out essential, non‑manual administrative duties to support daily operations, free from direct supervision. Coordinate and/or oversee housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing Wi‑Fi issues. Ensure all homes have appropriate inventory levels of consumables and linens for the select market. Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations. Address guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Frequently travel to various properties within the designated area to support operations and ensure compliance. Participate in rotating On‑Call after‑hours for market support. Requirements 2+ years of hospitality or customer‑facing experience. Vacation rental industry experience (preferred). Basic skills in Microsoft Office (Excel, Word & PowerPoint); knowledge of Salesforce a plus. Ability and availability to work weekends, holidays, and with an overall flexible work schedule. Reliable car and a valid driver’s license. Ability to spend majority of working time standing, walking, and driving to properties. Ability to regularly bend, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs. Excellent self‑management skills and the ability to prioritize and deliver work to meet tight deadlines. Responsiveness via Slack and email. Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus. Business needs dictate hands‑on, in‑market presence. Benefits Annual starting salary of $70,304 + performance bonus (dependent on skills and experience). Generous company‑sponsored insurance (medical, dental, vision, life, etc.). Flexible paid time off. Complimentary and discounted stays at AvantStay properties. Pre‑tax retirement savings plans offered via Betterment. Paid parental leave. Fitness reimbursement. Cell phone reimbursement. Mileage reimbursement. Equal Employment Opportunity We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. #J-18808-Ljbffr AvantStay