Technical Service Specialist

Industrial Lubricants Technical Service Specialist If you’ve been doing formulations of industrial lubricants like grease, hydraulic fluids, gear oils, etc., you need to take a look at this great opportunity! My client is looking for someone who enjoys customer contact WITHOUT a significant amount of travel! Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs. This is a full competent individual with regular customer interface and project management duties. Responsibilities In consultation with Sales / Business, organize and execute a plan for approval testing to meet the customer’s needs and wants. Organize data derived from the approval program and assemble all appropriate information in an easily understood manner. Prepare written reports and technical literature for use by the customer and Sales. Make oral presentation internally and externally, as necessary. Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of lubricant technology, customer needs, market trends, and industry direction. Take personal responsibility for a safe working environment in office and laboratory. Knows, understands and consistently adheres to established safety policy and procedures. Maintains up-to-date knowledge of changes or additions to safety procedures and assist in safety training activities as required. Resolve customer complaints and problems in a timely, efficient, and professional manner. Assure that complete ISO documentation is maintained on all ISO or quality related activities. Participate in ISO related activities and maintain an up-to-date understanding of the ISO functions. Manage projects with Technical Service stage gate process utilizing Accolade software. In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by the company chemistry. Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications. Interface with Marketing and Sales to ensure aligned customer account management. Attend industry meetings to influence future specifications to company’s benefit. Occasional travel to a customer location, conferences, business meetings. Travel is 10-15%. Benefits All major insurances, Vacation time, summertime work hours, 401K, Pension Plan, so much more! Salary $80,000 - $110,000 Education & Experience Minimums: Bachelor’s Degree in Chemistry, Chemical / Mechanical Engineering or related field in Industrial Lubricant formulation science of at least 5 years Demonstrated understanding of Technical Service functions and application of best practice standards and techniques typically acquired after at least 5 years of relevant experience in the Lubricant industry and demonstrated successful Sales & Marketing support experience. Education & Experience Preferred: Advanced Degree (MS/MBA/PhD) in relevant field and more than 5 years of formulations and customer contact experience. #J-18808-Ljbffr