Information Technology Support Technician

Allied Technologies Online, Inc. has been providing innovative technology solutions since 1995, serving small to medium-sized businesses (SMB) and enterprise clients. Headquartered in Mequon, Wisconsin, the company specializes in a range of services, including business communication technology solutions, cybersecurity, disaster recovery, cloud services, and physical security systems. Allied Technologies is dedicated to delivering high-quality products and services for help desk, cybersecurity, networking, and compliance, and AI. With a strong commitment to excellence, Allied Technologies focuses on equipping businesses with reliable and advanced technology to enhance efficiency and security. Role Description This is a full-time, on‑site role as an Information Technology Support Technician based in Mequon, Wisconsin. The IT Support Technician will assist in the installation, troubleshooting, and maintenance of hardware and software systems, as well as provide support for network operations, telecommunications, cybersecurity, and end-user devices. The role includes configuring and managing IT infrastructure, responding to technical support requests, performing routine system updates, and ensuring clients' technological needs are met in a timely and professional manner. Qualifications Proficiency in hardware and software troubleshooting, device configuration, and installation Strong understanding of network operations, VoIP technology, WiFi, and mobility solutions Knowledge of cybersecurity protocols, firewall configuration, antivirus solutions, and risk managementExperience with cloud services, Office 365, hosted email, and business continuity systems Skills in customer service, problem-solving, and communication for providing timely support to clients Ability to work independently and prioritize tasks in a fast-paced environment Relevant certifications such as CompTIA A+, Network+, or similar are a plus Experience in physical security implementation (cameras, surveillance, access control) is beneficial Associate or Bachelor's degree in Information Technology, Computer Science, or related field is preferred #J-18808-Ljbffr Allied Technologies Online, Inc