Highly Effective Team Leader

Job Description

Job Description

Job Title: Team LeadLocation: Folsom, CACompany: Altitude Trampoline ParkPosition Overview:Altitude Trampoline Park is seeking a passionate and energetic Team Lead to join our vibrant team. As a Team Lead, you will play a key role in ensuring a fun, safe, and positive experience for our guests, while also providing leadership and guidance to the front-line team members. You'll work closely with the management team to maintain high operational standards and deliver exceptional customer service in a fast-paced environment.Key Responsibilities:1. Team Leadership & Supervision:Lead, motivate, and provide direction to a team of park attendants, ensuring they maintain a high level of engagement and professionalism at all times.Assign tasks and manage work schedules to ensure all operational areas are adequately staffed and running smoothly.Provide on-the-job training and mentorship to new team members, fostering a positive, team-oriented environment.Address and resolve staff concerns, while maintaining a positive work culture.2. Customer Service Excellence:Ensure all guests have a safe, enjoyable, and memorable experience by maintaining high customer service standards.Act as a point of contact for guest issues and concerns, handling escalations with professionalism and courtesy.Engage with guests to enhance their experience, answer questions, and encourage participation in activities.3. Safety & Operations:Assist in monitoring and enforcing safety rules and regulations to ensure a safe environment for all guests and staff.Ensure all safety and cleanliness equipment and facilities (e.g., trampolines, foam pits, etc.) are maintained and functioning properly.Assist with the setup and breakdown of park activities, including event setups, birthday parties, and special events.4. Food Preparation and Sales:Supervise the preparation and sale of quick-service food items, ensuring that food is made to high standards of quality, hygiene, and presentation.Handle food items according to proper food safety protocols, guaranteeing that ingredients are fresh, appropriately stored, and safe for consumption.Take charge of rotating stock and organizing kitchen inventory to minimize waste and maintain food quality.Conduct routine inventory checks, ordering supplies as needed and ensuring the kitchen area is fully stocked to meet demand.Kitchen Expertise: 1-2 years of prior kitchen experience, preferably in fast food or restaurant settings, where candidates have gained experience with food preparation, inventory management, and kitchen safety protocols.5. Training & Development:Assist with training new team members on policies, procedures, and best practices for customer service, safety, and operational duties.Continuously assess team members' performance and provide feedback to help improve their skills.Lead by example by exhibiting strong work ethics, a positive attitude, and commitment to the company's values.6. Inventory & Supplies:Assist in inventory control, ensuring that supplies such as wristbands, socks, and safety equipment are stocked and organized.Report equipment malfunctions, safety concerns, or supply shortages to the management team promptly. Applicants must pass a background check, drug test and provide referrences.