Senior Product Manager

Senior Product ManagerDenver, CO; Atlanta, GAFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.The Senior Product Manager, Merchant Activation owns the merchant activation journey — the critical path that determines how quickly and reliably a signed merchant becomes an active, processing merchant.This role is focused on a core product challenge: making it faster, simpler, and more reliable for merchants to get live on Procare Payments. You will enhance and extend an existing merchant boarding platform used across multiple Procare products and channels, working closely with Engineering, Sales, and Underwriting to deliver a modern activation experience.Reporting to the Director of Payments Product, you'll be the primary point of contact for Sales and Underwriting, own the product interface for pricing tooling, and ensure a clean handoff to the Procare Online Financial Management team once a merchant is successfully boarded.What you'll do:Own the merchant payment application — the formal application, agreement, and signature capture experience that initiates every new merchant relationship, used across Procare's CMS products and sales toolingOwn the merchant boarding platform — from discovery through delivery, including ongoing enhancements and extensions to the systems that take a completed application through processor boardingOwn merchant maintenance systems — supporting post-boarding account updates such as address changes, pricing updates, and additional locationsOwn and evolve pricing tooling — ensuring pricing is accurately configured, reflected in boarding systems, and accessible to the teams that need itPartner with Engineering to define and ship application, boarding, document collection, workflow, and integration capabilities — and own the clean handoff to the implementation team once merchants are successfully boardedServe as the primary point of contact for Sales and Underwriting — aligning product direction with sales motion, underwriting workflows, and compliance requirementsCommunicate clearly across teams and leadership — translating product decisions, tradeoffs, and roadmap priorities into updates that are accessible to both technical and non-technical stakeholdersTrack and report on key activation metrics — monitoring boarding completion rates, time-to-board, and activation contribution rate to surface friction, inform roadmap priorities, and demonstrate progress against business outcomesMaintain a living backlog, write clear requirements, and lead pre- and post-release validationOur ideal candidate will have:5+ years' of product management experience; payments, fintech, or financial services preferredBachelor's degree required; MBA or equivalent advanced degree preferredExperience with platform or API-first products — designing for multiple consumers or integration partnersExperience with merchant onboarding, application flows, or KYC/AML-adjacent productsStrong cross-functional skills — Engineering, Sales, Underwriting, and Operations will be your daily partnersStrong written and verbal communication skills — comfortable presenting to cross-functional stakeholders and translating complex decisions for non-technical audiencesDisciplined requirements ownership with strong backlog management habitsComfort using AI tools in discovery, requirements writing, and product development workflowsFamiliarity with event-driven architectures, webhooks, or API integrationsExperience with embeddable or white-label UI products deployed across multiple host environmentsFamiliarity with ISO, PayFac, or third-party processor onboarding workflowsExperience with compliance-adjacent product work (KYC/AML, OFAC, risk decisioning)Vertical SaaS or embedded payments backgroundPhysical Requirements:This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periodsFrequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employeesUse of computer, telephone, and other office equipment for the greater part of the workdayOccasional travel may be required for this positionWhy Procare?Excellent comprehensive benefits packages including: medical, dental, & vision plansHSA option with employer contributionsVacation time, holidays, sick days, volunteer & personal days401K Plan with employer match and immediate vestingEmployee Stock Purchase PlanEmployee Discount ProgramMedical, Dependent Care, and Transportation FSA PlansCompany paid Short and Long-Term disability and Life InsuranceRTD EcoPass for all Denver employeesTuition Reimbursement and continued Professional DevelopmentFast paced, high energy workplace environment in prime downtown locationRegular company provided mealsSalary$135,000 - $145,000/year DOELocationThis position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.