Network Operations Center (NOC) Technician (3rd Shift)

Job Description

Job Description

Role:

• The NOC Technician works as part of the Network Operations Center (NOC) team, consisting of NOC Engineers and NOC Technicians, with responsibility for monitoring and management of Limitless Mobile’s network and service delivery as well as managing the identification, analysis and resolution of service impacting issues.
• This is an ideal role for a recent graduate or some with a couple of years of experience at a wireless carrier and desire to build a career in telecommunications.

Tasks/Responsibilities:

• Network Monitoring and Management
  • Monitoring and management of Limitless Mobile’s wireless network and service delivery, including Limitless Mobile’s own Ericsson based Radio Access Network (RAN) and mobile core network, customer owned Nokia based Radio Access Network as well as external service providers, including e.g., backhaul, IPX and roaming partners.
  • Monitoring network and service Key Performance Indicators (KPIs) with a goal to proactively identifying issues before these begin to degrade Quality of Service (QoS) towards retail and/or wholesale customers.
  • Providing regular reporting on network and service KPIs to internal (e.g., Core Network Engineering, Roaming & Wholesale, Management, etc.) as well as external (e.g., customers vendors / partners) stakeholders.
  • Assist NOC Engineers and Core Network Engineering team on network dimensioning and management of critical infrastructure utilization.
  • Participating in the projects to deploy new wholesale customers and/or network component with responsibility to ensure sufficient monitoring is configured to enable NOC to manage Limitless Mobile network and service delivery at a high standard as well as ensuring that support processes are defined and documented with the customer.
  • All NOC team members are expected to be able to participate in on-call rotation as well as work in shifts including evenings, nights, weekends, and holidays.
  • Supporting the NOC Manager in identification, evaluation, and analysis of procedure, process, and tool enhancements to constantly seek to improve the sophistication of monitoring and proactive identification of issues.

• Maintenance and Incident Management
  • Driving incident management through a structured and efficient approach to analysis and troubleshooting / issue identification, including escalation / coordination of support from NOC Engineers, Core Network Engineering, Partners, and Management as required.
  • Managing communications with internal and external stakeholders (e.g., customers) during the issue analysis and resolution process.
  • Preparing Root Cause Analysis (RCA) for issues and distributing this as part of the internal / external communications to close out incidents and identify lessons learned.
  • Supporting the NOC Manager in identification and analysis of procedure, process, and tool improvements to constantly seek improvements in incident response and solution times.

• Continuous Personal and Team Development
  • Desire for continuous self-development and developing skills and expertise across the existing network components and technologies through pursuing certifications such as CompTIA Linux+ and Cisco Certified Network Associate (CCNA).
  • By completing these certifications and reaching length-of-service milestones, NOC Technicians can qualify for NOC Engineer -roles and continue their career development e.g., towards Core Network Engineering -roles with responsibility for installing, configuring, integrating, and managing mobile core network nodes.

• Supporting Other Relevant Company Initiatives
  • Supporting relevant management identified company initiatives, which currently include supporting Roaming & Wholesale team with IREG testing of new roaming and wholesale wireless carrier partners.

Measurement:

• Salary development based on a structured set of certification and length-of-service milestones.

Desired Expertise & Experience:

• Associate’s, bachelor’s or master’s degree in computer science or engineering or Telecommunications.
• Ideally two years working in the telecommunications industry including ideally min two years of experience with a wireless carrier.
• Understanding of wireless networking concepts, including GSM, WCDMA, HSPA, LTE, VoLTE, VoWiFi as well as SS7 and Diameter signalling seen as advantageous.
• Understanding of both T-carrier (copper) and Optical carrier (SONET) transmission technologies seen as advantageous.
• Basic knowledge of Cisco, Juniper and Extreme Networks IP routing and switching. Candidates who can demonstrate proficiency in Cisco technologies through a current CCNA certification preferred.
• Knowledge of SNMP -based Network Management System (NMS) configuration and administration seen as advantageous.
• Familiarity with industry standard troubleshooting tools such as Wireshark and CACTI seen as advantageous.
• Comprehensive computer skills, including familiarity with industry standard software and Operating Systems (OS) such as Red Hat, Ubuntu, CentOS Linux, Windows Server, and MS Office 365.

Desired Personality:

• Entrepreneurial and proactive self-starter with ambition to make a difference as well as strong performance and results orientation.
• Ability to thrive in a fast-paced start-up environment, managing multiple projects and deadlines in parallel with ability to recognise and adjust priorities as required.
• Meticulous, methodical, and well organised yet able to demonstrate a high degree of flexibility and adaptability.
• Ability to work effectively both independently as well as in a team.

• Confident, self-motivated, self-directed, and energetic personality.
• Strong analytical and problem-solving skills.
• Excellent skills in building and managing relationships as well as influencing.
• Excellent communications and presentation skills.
• Positive and constructive personality, including willingness to go beyond the call-of-duty to ensure successful and on-time delivery of the projects as well as ambition for continuous self-development.

Working Conditions:

• Work week 40 hours + as needed.
• Requires working in shifts including nights, weekends, and holidays.
• Participation in NOC on-call rotation.

Physical Requirements:

• Lifting and/or ability to lift 20 lbs.
• Siting for extended periods of time.