Lead Customs Specialist, US

Job Description

Job Description

Description

The Customs Specialist supports customs operations execution across the Americas, ensuring accurate, compliant, and timely import, export, and in bond activities within a highly regulated medical device supply chain. This role is a senior individual contributor, applying experience and judgment to resolve complex customs issues, support broker interactions, and ensure high quality customs data and documentation.
The Customs Specialist works closely with Logistics, Trade Compliance, Finance, and external customs brokers to support on time delivery, cost control, and regulatory compliance. The role is responsible for execution and problem resolution within assigned scope. Trade Compliance retains accountability for policy interpretation, regulatory strategy, and engagement with authorities.

Role expectations

Customs Operations Execution
• Execute and support import, export, and in bond customs activities across the Americas.
• Prepare, review, and validate customs documentation and data to support accurate and timely clearance.
• Monitor shipments for customs exceptions, holds, or inspections and take action to support resolution.
• Support multi leg parcel shipments and coordination with carriers and customs brokers.
• Apply sound judgment to resolve complex or ambiguous customs issues within established procedures.

Broker & Partner Support
• Work directly with customs brokers to ensure accurate filings and adherence to established procedures.
• Identify filing errors, data quality issues, and recurring trends; support corrective actions.
• Escalate recurring issues, systemic risks, or potential compliance concerns to the Sr. Manager, Logistics Americas.
• Support broker performance improvement initiatives led by management.

Compliance & Regulatory Execution
• Execute customs activities in compliance with customs, tax, and trade regulations.
• Apply established operational controls for classification, valuation, country of origin, and record retention.
• Support internal and external audits, post entry reviews, and customs inquiries.
• Follow sanctions screening, licensing, and regulatory requirements as directed by Trade Compliance.

Data, Systems & Documentation
• Use SAP / S/4HANA, customs broker platforms, and carrier systems to support customs execution.
• Maintain accurate customs data, documentation, and records in accordance with policy and audit requirements.
• Support testing and validation of system or process changes impacting customs filings or documentation.
• Use reports and data to identify discrepancies, trends, and improvement opportunities.

Cost & Duty Support
• Support monitoring of duty, tax, and brokerage costs; assist with variance analysis.
• Assist with FTA / USMCA documentation and preferential duty utilization where applicable.
• Help prevent rework, post entry corrections, penalties, and double duty exposure through accurate execution.

Continuous Improvement & Digital Enablement
• Identify opportunities to improve customs processes, accuracy, and cycle times.
• Apply structured problem solving to resolve recurring customs issues.
• Demonstrate curiosity and openness to AI and digital tools to improve efficiency, accuracy, and data quality (e.g., reducing manual reviews, identifying error patterns).
• Share improvement ideas and best practices with the broader logistics and trade team.

What we're looking for

Education
• Bachelor’s degree in Supply Chain, International Trade, Logistics, or a related field.

Experience
• Typically, 7+ years of hands on customs operations experience with demonstrated ability to resolve complex, ambiguous customs issues independently.
• Experience working with customs brokers, carriers, and cross functional partners.
• Experience in regulated industries (medical devices, manufacturing, pharma) preferred.

Systems & Tools
• Working knowledge of SAP / S/4HANA and customs broker platforms.
• Strong Excel, data review, and documentation skills.

Languages
• Fluent in English (written and spoken); additional languages a plus.
Pay Transparency

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. 

 

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. 

 

Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

General Description of All Benefits

We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.  

 

Family Benefits.  Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings),  dental, and vision in accordance with those plans.  Align also offers to employees:

• Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
• Back-up Child/Elder Care and access to a caregiving concierge
• Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
• Breast Milk Delivery and Lactation Support Services
• Employee Assistance Program
• Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan

Employee benefits.  Align offers its employees:

• Short-term and long-term disability insurance in accordance with those plans.
• Basic Life Insurance and Accidental Death and Dismemberment.  Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
• Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
• 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
• Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
• Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days.  Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
• Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
• 11 Company-designated paid holidays throughout the year.
• If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave.  All parental leave must be completed within one year of the birth or placement of the child.  Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
• Non-exempt employees will receive full pay for up to 10 days of jury duty.  Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.  
• To the extent applicable state or local law offers more generous benefits, Align complies with any such law.