Dental Practice Inside Sales/Administrator

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Training & development

About the Role:

Schaeflen Management LLC is seeking a reliable, motivated Dental Practice Inside Sales/Administrator to turn patient inquiries and follow-ups into scheduled appointments at our Springfield, PA practice. The right candidate communicates with confidence, follows through consistently, and is driven to exceed appointment, service, and patient experience expectations. If you enjoy connecting with people, overcoming scheduling objections, and keeping a busy dental schedule full, we want to hear from you!

Responsibilities:

· Respond promptly and professionally to phone, online, and referral inquiries, with the goal of converting each qualified lead into a scheduled appointment

· Make proactive outbound calls and send follow-up messages to prospective, overdue, and unscheduled patients

· Confidently explain services, treatment recommendations, financing options, and the value of timely care to encourage appointment and case acceptance

· Maintain a full, productive schedule by tracking open opportunities, filling cancellations, confirming appointments, and reducing no-shows

· Consistently meet or exceed appointment-setting, follow-up, retention, and patient service expectations

· Manage front desk operations, including patient check-in/check-out, billing, financing, collections, and phone inquiries

· Document every patient interaction accurately in the practice management system and complete all promised follow-ups on time

· Collaborate with clinical and administrative team members to provide a seamless, positive patient experience

Requirements:

· Demonstrated success in inside sales, appointment setting, patient scheduling, or customer service, with a proven ability to convert inquiries into commitments

· Reliable and accountable, with consistent attendance, punctuality, follow-through, and attention to detail

· Self-motivated, goal-oriented, and energized by meeting or exceeding performance expectations

· Confident communicator who can build trust, handle objections, and ask for the appointment

· Persistent and professional in follow-up without losing a patient-first approach

· Able to multitask, stay organized, and manage a high volume of calls and scheduling activity in a fast-paced environment

· Prior dental office, medical front desk, or healthcare administration experience preferred

· Familiarity with dental practice management software such as Dentrix, Eaglesoft, or a similar platform is preferred

· Knowledge of dental treatment coordination is a plus

About Us:

Schaeflen Management LLC is a dental practice management company dedicated to delivering exceptional patient care and operational excellence across its practices. Our team is passionate about creating a welcoming environment where both patients and employees feel valued. We invest