Customer Service Representative

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:
The Customer Service Pump Applications Representative will select and specify pump equipment, prepare equipment proposals utilizing support tools, respond to customer inquiries regarding company pump related products and services, and process orders in DXP operating business system.

Responsibilities of the Customer Service Pump Applications Representative include, but are not limited to:

• Selecting and specifying pump equipment
• Preparing equipment proposals utilizing support tools
• Responding to customer inquiries regarding company pump related products and services
• Communicating with customers via phone and e-mail
• Checking availability of stock and verifying ship dates
• Processing orders in DXP operating business system
• Providing follow-up to ensure customer satisfaction
• Knowledge of company policies and procedures

Qualifications of the Customer Service Pump Applications Representative include, but are not limited to:

• 3-5 years of experience with pumps and/or rotating equipment. Solid hands-on background in the operation, troubleshooting, and maintenance of pumps or similar rotating machinery. Ability to interpret equipment specifications, understand system performance requirements, and provide technical guidance to customers. Familiarity with industry standards and safe work practices is strongly preferred.
• Strong customer-service orientation and ability to work effectively in a team environment
• Proficient with basic software and able to manage tasks accurately and efficiently

Additional Information:

• Physical Demand: N/A
• Working Conditions: Office environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday through Friday, 8:00 a.m.-5:00 p.m.
• Travel: N/A
• Education: High School diploma or equivalent experience required

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Location: USA:OK:Oklahoma City

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.


Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.