Assistant Site Manager

Assistant Site Manager

The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience at Spotless Brands locations. This role is a direct leadership position that bridges management responsibilities with frontline support and training.

While the Site Manager holds full accountability for site performance, the Assistant Site Manager focuses on team supervision, service execution, daily coordination, and customer satisfaction. This role is a critical steppingstone in the operations career path developing leadership talent and building readiness for future site management.

Depending on site needs, this role may support car wash operations or lube/oil change services, contributing to efficient daily operations and team supervision in either service area. This role may be classified as either exempt (salaried) or non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority.

Essential Functions (Other Duties as Assigned)

Team Support & Shift Leadership

• Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
• Model and reinforce expected service behaviors, team communication, and adherence to brand standards
• Provide coaching, real-time feedback, and recognition to team members to support performance
• Assist Site Manager in onboarding and training new team members
• Support a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change

Customer Service

• Serve as an escalation point for customer concerns and resolve issues promptly and professionally
• Ensure a clean, safe, and welcoming environment for all customers and team members
• Support promotional efforts and local marketing initiatives to grow site traffic and membership sales

Operational Execution

• Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
• Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
• Assist in inventory control, supply restocking, and minor equipment checks
• Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies
• Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs
• Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep

Leadership Readiness

• Serve as acting manager when designated by the Site Manager or District Manager
• Participate in leadership development and training programs to prepare for future advancement

Administrative Support (May Vary by Classification)

• Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami; Salaried and Hourly Assistant Managers are not allowed to make claim determinations
• Salaried Assistant Site Managers: May assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager's absence
• Hourly Assistant Site Manager: Focuses on shift execution and frontline support with limited administrative duties unless designated by Site Manager

Site Type Variations

• The core responsibilities of the Assistant Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:
• Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.

Education and Experience

• High School Diploma or equivalent required
• Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Valid driver's license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable

Knowledge, Skills, and Abilities

Knowledge

• Understanding of basic operational processes and service standards in retail, service, or car wash environments
• Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices
• Awareness of safety standards, equipment operation basics, and customer service expectations

Skills

• Leadership and team motivation
• Conflict resolution and customer de-escalation
• Time management and ability to multitask in a fast-paced environment
• Clear verbal and written communication
• Attention to detail and ability to follow standard operating procedures (SOPs)
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

• Ability to lead by example and influence peers in the absence of formal authority
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to learn quickly and apply new procedures and/ or operational tools

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Use of personal protective equipment (gloves, eyewear, etc.. ) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge,