Dispatch Manager

Centralized Dispatch ManagerThe ideal candidate currently resides within Texas or Oklahoma.Job SummaryThis manager level position manages the day-to-day operations of centralized dispatch. This position ensures success by establishing and maintaining performance and efficiency metrics and cost management processes. Reviews operational efficiencies, safety, service, and other operational improvement opportunities with the sales, customers, experience and operations functions to maintain a high level of customer satisfaction.Essential Duties and ResponsibilitiesManages the day-to-day operations of centralized dispatch.Assists in meeting the Area's efficiency goals for all lines of business.Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall.Maintains and understands Service Machine standards.Delivers verbal and written disciplinary action to employees when necessary.Conducts performance reviews for employees using the standard process and other appropriate performance management tools.Recruits, selects, hires and ensures training of dispatch employees.Performs other duties as assigned.QualificationsA. Required QualificationsBachelor's Degree (accredited), or in lieu of degreeHigh School Diploma or GED (accredited) and 4 years of relevant work experience.3 years of relevant work experience in the waste, environmental services, energy, or transportation industry and2 years of supervisory or management experience (in addition to education requirement).B. Preferred QualificationsPhysical RequirementsListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.BenefitsAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.About UsWM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post?consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas?to?electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks – the largest heavy?duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA?approved alternative.Job InfoJob Identification 2352806Job Category Operations Management - AreaPosting Date 08/31/2026, 01:29 PMApply Before 09/05/2026, 05:00 AMJob Schedule Full timeLocations 2601 Atascocita Road, Humble, TX, 77396, US (Remote)