Data Center Support Technician

Job Title: Data Center Support Technician

Job Description

The Data Center Support Technician serves as the first responder for hardware and infrastructure alerts, incidents, and service requests in a fast-paced, mission-critical data center environment. This role focuses on rapid assessment, fault isolation, and troubleshooting of server, storage, and network issues, ensuring minimal downtime and maintaining high operational standards. The technician utilizes monitoring tools and ticketing systems to triage incidents, perform hardware diagnostics and break-fix activities, and escalate complex issues to appropriate engineering and vendor support teams while maintaining clear and accurate documentation throughout the incident lifecycle.

Responsibilities

• Serve as the first point of technical intervention for hardware and infrastructure alerts, incidents, and service requests in the data center.

• Perform initial fault isolation and root cause analysis of server, storage, and network-related issues to quickly identify and resolve problems.

• Diagnose hardware failures, including CPUs, memory modules, disk drives, power supplies, motherboards, and network components.

• Utilize data center management platforms, monitoring tools, and infrastructure systems to monitor alerts and identify potential issues.

• Respond quickly to critical alarms that may impact customer, production, or business operations, ensuring timely resolution or escalation.

• Investigate recurring incidents, identify patterns, and recommend corrective actions to improve stability and reduce future occurrences.

• Support operational readiness activities, including disaster recovery preparedness and execution as needed.

• Manage incidents through ticketing and incident management systems such as ServiceNow, Jira, or Remedy.

• Accurately document troubleshooting steps, repairs, root cause findings, and resolution details in ticketing and logging systems.

• Ensure all incidents meet established service level agreement (SLA) requirements and escalation timelines.

• Participate in shift handoff meetings and maintain clear, up-to-date operational logs for ongoing incidents and activities.

• Track server, storage, networking equipment, and spare-part inventory to ensure availability of required hardware.

• Maintain accurate hardware asset records, including equipment locations and status, to support asset tracking and audits.

• Coordinate with vendors and internal teams regarding warranty replacements, hardware returns, and repair activities.

• Support audits and inventory reconciliation activities to validate asset records and ensure compliance with internal processes.

• Provide high-quality customer service in a call center or support environment when interacting with internal stakeholders or external partners.

• Contribute to continuous improvement of incident triage, troubleshooting, and documentation processes within the data center.

Essential Skills

• 5+ years of experience supporting data center operations, IT infrastructure, server hardware, or enterprise systems.

• Demonstrated experience performing hardware diagnostics and break-fix activities on servers, storage systems, and related components.

• Experience working with ticketing and incident management systems such as ServiceNow, Jira, or Remedy.

• Experience supporting mission-critical environments, with an understanding of high-availability and uptime requirements (preferred).

• Strong hardware troubleshooting skills across server, storage, and rack-level infrastructure.

• Basic networking knowledge, including familiarity with common network components and connectivity troubleshooting.

• Ability to monitor and interpret alerts generated by data center management platforms, monitoring tools, and infrastructure systems.

• Experience with incident triage, prioritization, and escalation based on severity and business impact.

• Proficiency in documenting troubleshooting steps, repairs, root cause analysis, and resolution details clearly and accurately.

• Experience with asset tracking and inventory management for server, storage, and networking hardware.

• Experience in call center or customer service environments, with the ability to manage incidents and communicate effectively.

• Familiarity with data center operations and processes, including incident management and operational logging.

Additional Skills & Qualifications

• Experience in incident management systems and workflows, including escalation procedures and SLA adherence.

• Exposure to call center management practices and structured customer support processes.

• Data entry skills with attention to detail for maintaining accurate records in ticketing and asset management systems.

• Ability to support operational readiness and disaster recovery activities within an enterprise infrastructure.

• Experience coordinating with vendors and internal technical teams for warranty replacements and hardware returns.

• Comfort working in a fast-paced, mission-critical environment where urgency and precision are essential.

• Strong organizational skills to manage multiple incidents, assets, and documentation requirements simultaneously.

Why Work Here?

You will join a highly dynamic, mission-critical environment where your technical expertise directly contributes to operational stability and uptime. The organization values meticulous documentation, strong collaboration, and continuous improvement, offering opportunities to deepen your experience with enterprise infrastructure and data center technologies. You will work alongside skilled technical teams, gain exposure to complex hardware and incident management practices, and contribute to disaster recovery and operational readiness initiatives, all within a culture that emphasizes reliability, accountability, and professional growth.

Work Environment

This role operates within a fast-paced data center environment focused on maintaining high availability and operational excellence. You will work with servers, storage systems, network components, and rack-level infrastructure, using data center management platforms, monitoring tools, and ticketing systems to manage incidents and assets. The environment is mission-critical, requiring attention to detail, a strong sense of urgency, and the ability to handle multiple alerts and incidents while maintaining accurate logs and documentation. Work may involve shift-based coverage with formal handoff meetings to ensure continuity of operations. The setting is technical and equipment-intensive, with a focus on reliability, uptime, and adherence to established processes and procedures.

Job Type & Location

This is a Contract position based out of Fremont, CA.

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fremont,CA.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.