Director of Rooms

Director of Rooms

I am hiring on behalf of a luxury oceanfront resort seeking an experienced Director of Rooms to lead all front-of-house room operations, ensuring exceptional guest experiences and operational excellence in a high-end hospitality environment.

This is a senior leadership role overseeing Housekeeping, Front Office, and Guest Services, with responsibility for driving service standards, team performance, and overall guest satisfaction.

Key Responsibilities:

• Oversee daily operations across Housekeeping, Front Office, and Guest Services
• Lead, mentor, and develop departmental managers and frontline teams
• Ensure consistent delivery of luxury service standards and guest experience excellence
• Conduct regular inspections of rooms and public areas to maintain quality standards
• Manage departmental budgets, forecasting, and key performance indicators
• Drive operational efficiency while maintaining high service levels
• Handle guest feedback and resolve service issues promptly and effectively
• Collaborate with other departments to ensure seamless guest journey and operations
• Support strategic planning, renovations, and service improvements

Requirements:

• 5–7 years’ experience in Rooms Division leadership within luxury hotels or resorts
• Strong background in Housekeeping operations essential xywuqvp
• Proven ability to lead multi-department teams in high-volume environments
• Strong financial acumen with experience managing budgets and KPIs
• Excellent communication, leadership, and organisational skills
• Experience with hotel systems such as OPERA and HotSOS preferred
• Flexible availability including weekends and holidays

This is an excellent opportunity to join a leading luxury resort and play a key role in shaping world-class guest experiences at a senior leadership level.