Customer Solutions Specialist

Empowering businesses to thrive, the full-time remote Customer Solutions Specialist will engage with customers via phone, live chat, and email to address their unique needs while utilizing critical thinking and creativity to resolve complex issues. Key responsibilities Communicating empathetically and confidently with customers in a fast-paced remote environment Investigating complex customer situations by analyzing information across multiple systems to determine effective resolutions Using sound judgment to make decisions regarding customer credits, refunds, and other resolutions while balancing customer experience and company guidelines Required qualifications Conversational fluency in English with strong verbal and written communication skills Experience using Office 365, Windows systems, and internet-based tools Typing speed of at least 40 words per minute Reliable high-speed internet connection of at least 75mbps download and 10mbps upload No degree required; relevant skills and experience are valued