Service Desk Technician

Service Desk Technician

Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security and commercial market space. Syntelligent is seeking a full-time Service Desk Technician for an existing contract, supported out of our Luray Operations Headquarters. These positions support the Army's Enterprise Service Desk. Candidates must live near the Luray VA area for this on-site work.

Location: Luray, VA

Schedule: Day/ M-F

Anticipated Salary Range: $20.00 per hour

Responsibilities

Duties will include:

• Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
• Assists with navigating around application menus, may be required to remote into customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
• The ability to successfully meet customer's metric requirements.
• Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Qualifications

Required Qualifications:

• High School Diploma or equivalent required.
• Security Requirement – Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.
• Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification.
• The ability to successfully meet customer's metric requirements.
• Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
• Must be willing to work all shifts. The operations we support are 24/7/365.

Clearance: Secret

Mental Requirements: Must be able to multi-task and rapidly change priorities with limited notice.

Physical Requirements: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.

Preferred Qualifications:

• MCP, Dell or other industry identified certifications.
• Previous computer technical support.

Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), national origin, age, disability and genetic information, protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligent's policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. If you need assistance or an accommodation in Syntelligent's online application process, please contact our Human Resources Office at View phone number on click.appcast.io, Extension #505.