Community Health Worker

Community Health WorkerHot JobChinatown - Los Angeles, CA 90012OverviewSalary Range $28.00 - $30.00 HourlyDescriptionTitle of Position: Community Health Worker Location: Chinatown Service Center Exempt/Non-Exempt: Non-Exempt Union/ Non-Union: Non-Union Supervisor: Program DirectorGateways Hospital and Mental Health Center's Enhanced Care Management (ECM) program is a newly certified program serving Managed Care Plan members with chronic mental health and social support needs. Candidates will have the opportunity to be a part of an exciting startup phase which will include new program operations infrastructure development and implementation, recruiting, hiring and training program staff, interface with managed care plan managers, supporting in-community client outreach and engagement, and establishing collaborative partnerships with community stakeholders to enhance closed loop referrals and whole person client services.SUMMARY OF POSITION The Community Health Worker (CHW) is responsible for helping clients and their families to navigate and access community services, other resources, and adopt healthy behaviors. CHW supports providers and the care managers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of clients and their families. The CHW provides social support and informal counseling, advocates for individuals and community health needs.ESSENTIAL DUTIESEducating clients about ECM services, assisting them with enrollment and serving as the primary liaison between the client and any services they may needFacilitate outreach and engagement activities internally/externally to generate referrals and enrollment into ECM; including but not limited to member information lists provided by Managed Care Plans, street outreach, participation in resource fairs, and/or co-location at partner sites.Act as liaison across internal programs to promote intra-agency referrals into ECM.Responsible for building trusting relationships with partners and referring parties to facilitate enrollment in ECM.Responsible for establishing trusting relationships with clients and their families while providing general support and encouragementProvide ongoing follow-up, basic motivational interviewing, and goal setting with clients/familiesHelping bridge conversations with clients, in partnership with Lead Care Manager, and removing barriers that prevent them from accessing health and social services; and conduct face-to-face outreach to a panel of clients for appointment scheduling, needs assessment, and care gap closureMeeting clients in clinic, facility or at home to help identify social determinants of health impacting their health and general well -beingCollaborate with the full care team to create an individualized, linguistically, and culturally appropriate care plan for every enrolled clientAssists clients in accessing health-related services and community resources, such as accompaniment to specialist appointments and assistance with enrollment formsFacilitate communication between all parties (clients, families, colleagues, and community-based organizations), as needed, ensuring that provided information, and reports clearly describe progressFollow-up with clients via phone calls, home visits and visits to other settings where clients can be foundHelp clients set personal health related goals and attend appointmentsProvide referrals for services to community agencies as appropriateHelp clients connect with transportation resources and provide appointment reminders in special circumstancesKnowledgeable about community resources appropriate to address the needs of the clientAct as a client advocate and liaison between the client/family and community service agenciesRecord all client care management information in the Care Management System and other software no later than 24 hours after client contactManage assigned caseload of clientsMaintain HIPAA compliance at all timesPerforms other additional tasks as directed.QualificationsEDUCATION & CERTIFICATES Minimum Education Required:High School Diploma/GED with comparable years of experience in related fieldDesired Education:Associate's Degree in Public Health, Social work, Psychology or related field preferredSuccessful completion of a Community Health Worker formal training program such as from a college or other education institution is preferredEXPERIENCE/QUALIFICATIONS Minimum Experience Required:2+ years case management experience required1+ years experience working with Justice-Involved/Re-Entry populations & Serious Mental Illness (Youth & Adult)Willing to learn and understand a variety of different cultures, perspectives and normsExperience working in a community-based setting for at least 1 to 2 yearsBasic computer skills required; electronic medical record (EMR) experienceUnderstand the community served, community connectednessGood communication skills, such as listening well, and using language appropriatelyAbility and willingness to provide emotional support, encouragement and motivation to membersDesired Experience:1+ years of experience with Justice-Involved/Re-Entry and/or Serious Mental Illness populations preferredLived experience related to serious mental illness, justice-involvement, and/or substance use disordersWritten and oral fluency in English and Spanish is preferredREQUIREMENTSMust pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.Valid California Driver's license.TB clearance.Driving record acceptable for coverage by Gateways insurance carrier.Gateways believes that our people are our greatest asset and is proud to offer competitive benefits that support their health, happiness and career development.Cover 100% Medical/Dental/Vision Premiums for all Full-Time Employees and 1 Dependent8 Paid Holidays + 4 Personal Holidays in Calendar Year2-4 Weeks of Vacation based on role403b Retirement Plan Company Match 8%Annual Company Events