Claims Handler

Claims Advisor Chester (hybrid working – 3 days per week in the office and 2 days working from home) £27,285.00 At Complete Vehicle Support, we help people keep moving. When vehicles are off the road, we provide replacements so our customers can maintain their independence and mobility. We’re looking for a Claims Advisor to join us during an exciting time of growth. In this role, you’ll be a key contact for our customers, working with motor manufacturers and third‑party claims administrators to make sure repairs are handled efficiently and to a high standard. What you’ll be doing You’ll work across the repair management lifecycle, keeping customers updated, coordinating with insurers and engineers, and ensuring vehicles are repaired promptly. It’s a fast‑paced role, perfect for someone who thrives on variety and problem‑solving. Key responsibilities include: Working closely with fleet providers, clients, and repairers to ensure timely and efficient repairs. Researching and selecting suitable repairers from our network to meet customer needs. Updating our bespoke case management system with detailed progress reports. Liaising with insurers and engineers to resolve liability queries and recover costs. Providing excellent customer service through clear communication and problem‑solving. Meeting service level agreements and deadlines. We’re looking for someone with experience handling a high volume of calls, ideally within the motor industry, who wants to broaden their expertise by dealing with a wider range of enquiries. Ambition, curiosity, and new ideas are always welcome. What we offer We’re an Investors in People Silver employer, and we invest in our people with the right tools, support, and training to help you succeed. Benefits include: 25 days holiday plus bank holidays, birthday off, and holidays increasing to 29 days. Hybrid working after three months’ probation. Medicash healthcare plan, including optical, dental, physiotherapy, and more. Events throughout the year, including an end‑of‑year party. Funding for qualifications and apprenticeship schemes. Enhanced maternity and paternity leave. Pension contributions of 5% from you and 5% from us. £1,000 employee referral bonus. Monthly wellbeing hour. Tech scheme and retail cashback scheme. Service reward scheme. Cycle to Work scheme. Casual dress code. Ready to apply? If you enjoy helping people, solving problems, and keeping things running smoothly, we’d love to hear from you. Apply today with your latest CV and a member of our recruitment team will be in touch. Our commitment to diversity and inclusion We encourage applications from people of all backgrounds. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we welcome you to apply. We support diverse workplaces and welcome applications from those needing reasonable adjustments during the application process. #J-18808-Ljbffr Proximo Holdings Limited