Practice Manager of Operations

Total Health Dentistry in Fort Myers, Florida is looking for a Practice Manager of Operations to join our team. Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team‑building culture. As a Practice Manager of Operations , you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Responsibilities Strive towards mastery of the role by prioritizing and completing all PMO training needed to develop technical, commitment, and leadership skills. Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality). Ensure goals and priorities of doctors and teams are achieved through servant leadership. Participate in Bell Leadership Training every 18‑24 months. Support the doctor‑led, hygiene‑driven, operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles. Focus and prioritize efforts of the team to support doctors achieving their top 10 professional goals. Create alignment with doctors through daily one‑on‑ones, morning huddles, and weekly touch points discussing communication, connection, and support needed. Commit to serving as a business partner for the doctor, collaborating and developing quarterly and annual financial goals. Help doctors prioritize, plan, and block schedule for CE through doctor education and leadership programs. Understand the benefits and metrics of DMP and help doctors monitor progress. Identify and support future team growth by selecting candidates that are an 80% match for both the position and the practice. Partner with doctors to identify the skills needed for open positions and assemble the proper selection team within the practice. Successfully onboard new team members through partnerships with recruiting and support office. Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles. What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO. Continuing education to develop your full potential and be a true business partner to our supported doctors. Access to an expansive network of mentors and networking opportunities. Top‑quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care. Minimum Qualifications Associate’s or Bachelor’s degree or 3‑5 years of leadership experience (in a professional office, hospitality, retail, banking, medical, etc.). Experience working in a fast‑paced and customer‑centric environment. Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. Excellent communication, leadership, coaching, and conflict resolution skills. Trustworthy; maintain patient confidentiality and team ethics. Preferred Experience One or more years of experience in a dental or medical setting. One or more years of experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year; some travel may eventually be involved. A tuberculosis (TB) test is required for all new hires in dental office positions. The test will be arranged during the pre‑employment process. Not applicable in the state of FL & TN. Who is Heartland Dental? As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients it serves. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr