Fulfillment Operations Manager

Job Description

Job Description

Location: Grand Prairie, TX (on-site) | Initial Training in Forth Worth, TX

Reports To: General Manager

About Us

At Local Crafts, we design, produce, and distribute high-quality products for knitting, crochet, and sewing enthusiasts across the U.S. Our team works across multiple locations to create and deliver products that support a growing community of makers.

While our roots are in the craft community, our operations are built on delivering high-quality products efficiently through strong warehouse and distribution processes. We work collaboratively across teams to improve how we serve our customers every day.

About the Role

We are seeking a highly motivated, tenacious, and hands-on Fulfillment Operations Manager to lead daily fulfillment operations at our Texas-based distribution facility supporting multiple premier brands — including Berroco, Madelinetosh, and Jimmy Beans Wool.

This individual will own fulfillment operations end-to-end, lead a diverse team, and ensure the department runs efficiently, accurately, and at scale. The ideal candidate brings strong warehouse and fulfillment management experience, thrives in a fast-paced environment, and is equally comfortable on the floor as they are driving operational performance.

Bilingual candidates (English/Spanish) are strongly encouraged to apply.

Key Responsibilities

Fulfillment & Shipping Operations

• Oversee all daily pulling, packing, and outbound shipping operations
• Ensure weekly shipping goals are met and department performance remains on track
• Monitor, audit, and actively reduce shipping costs while maintaining service standards
• Manage shipping supply inventory, vendor relationships, and procurement within budget
• Maintain accuracy and compliance across all outbound order workflows in Shopify and NetSuite
• Oversee carrier performance and troubleshoot shipping issues across integrated platforms including ShipStation and Endicia

Team Leadership & People Management

• Maintain a strong, visible floor presence and lead by example daily
• Directly supervise fulfillment staff and provide clear direction, coaching, and performance feedback
• Foster a positive, accountable, and inclusive team culture
• Handle employee relations matters professionally; assist with documentation for corrective actions and escalations
• Promote and enforce a strong culture of safety, ensuring all employees follow established procedures and best practices
• Partner with HR and leadership on workforce planning, onboarding, and retention
• Motivate and develop employees, identifying growth opportunities within the operation

Cross-Departmental Coordination

• Coordinate daily workflow across Fulfillment, Finishing, and Warehouse teams
• Ensure clear, proactive communication between departments to prevent bottlenecks
• Identify and resolve cross-functional issues quickly
• Support production scheduling and capacity planning in alignment with fulfillment demands

Process Improvement & Operational Excellence

• Lead the development and documentation of SOPs, workflows, and operational standards
• Identify and implement process improvements that drive efficiency, accuracy, and cost savings
• Assist leadership in planning and executing operational projects and facility improvements
• Contribute to building scalable systems as the Texas operation grows

What We're Looking For

• A self-driven leader who takes ownership and doesn't wait to be told what to do
• Someone equally comfortable on the floor as managing performance and metrics
• Thrives in fast-moving, dynamic environments and adapts quickly to change
• Holds themselves and their team to a high standard with professionalism and accountability
• Clear communicator who solves problems proactively and follows through every time
• Committed to building people up and developing a strong team culture

Qualifications

• 5+ years of management experience in fulfillment, warehouse, or distribution operations (required)
• Proven track record managing high-volume shipping operations and large teams
• Hands-on experience with NetSuite and Shopify; familiarity with ShipStation, Endicia, or similar platforms a plus
• Strong understanding of inventory management, order accuracy, and logistics workflows
• Demonstrated ability to lead, coach, and develop frontline employees
• Excellent attention to detail with strong organizational and follow-through skills
• Ability to work independently, take initiative, and make sound operational decisions
• Flexible availability, including willingness to work weekends when operational needs required
• Bilingual (English/Spanish) strongly preferred

Bonus points (Strategic Skills)

• NetSuite ERP Consultant Certification or SuiteFoundation Certification
• Experience in retail, e-commerce, or distribution industries
• Advanced SuiteScript 2.0/2.1 development experience
• Experience with warehouse management systems (WMS) and inventory management
• Knowledge of financial processes including revenue recognition, procurement, and financial reporting
• Project Management Professional (PMP) or similar certification
• Experience implementing NetSuite from scratch or leading major system migrations

Our Commitment to Inclusion

We believe crafting is for everyone and so is working here. Creativity thrives when different voices, perspectives, and experiences come together. We welcome team members of all races, ethnicities, ages, religions, identities, orientations, abilities, and backgrounds.

If you’re excited about this role but don’t meet every single requirement, we encourage you to apply anyway. We know the best teams are built by people who bring curiosity, a willingness to learn, and a love for what they do.

Compensation & Benefits

• Salary range: $65,000 – $75,000 annually, depending on your location as well as the experience and the skills you bring.
  • Proficient-level experience falls toward the lower to mid-range.
  • Strategic-level experience may be considered at the upper range.
• Eligibility for the company’s Bonus Plan
• Multiple medical, dental and vision plan options
• Healthcare Savings and Flexible Spending Accounts
• Company-paid life, short- and long-term disability benefits
• 401(k) Retirement Plan with employer match.
• Generous Paid Time Off, Parental Leave, and holiday pay policies.
• Employee Discounts as all Local Crafts companies.