Provider Training & Support Specialist

Job Description

Job Description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us:

???? Rapid career advancement   ???? Competitive compensation package

???? Positive, team-oriented environment  ???? Work with cutting-edge technology

???? Make a real impact on patients’ lives ???? Join a fast-growing, mission-driven company

Position Details:

• Location: Northbrook, IL
• Schedule: Monday - Friday 8am - 4:30pm unless workflow demands modifications
• Compensation: $55,000 - $75,000 based on experience and qualifications.

Position Summary

The Provider Support Specialist plays a critical role in ensuring that new Providers are successfully

onboarded, trained, and supported in their daily workflows. This role focuses on guiding Providers through

clinical operations, delivering workflow training, managing onboarding schedules, and serving as an ongoing

resource to ensure provider efficiency, satisfaction, and alignment with clinic standards.

The role will also support current providers as needed with retraining, patient retention and initiatives for

overall clinic success.

Responsibilities

• Coordinate onboarding and orientation for new Providers.
• Match trainees with trainers in coordination with Regional Supervisors
• Complete and collect training checklists
• Coordinate external vendor training and certification
• Provide feedback and support during onboarding
• Identify and support current providers needing additional training
• Deliver and manage Provider EMR training
• Assign and track LMS course completion in coordination with the Training Team
• Respond to EMR help tickets and on-demand support requests in a timely manner
• Assist with clinical technology and app usage and troubleshooting
• Monitor clinic dashboards to ensure physician compliance and identify areas for

improvement

• Set and verify provider schedules accurately
• Work with Dr. Feldman on coaching and mentoring to improve patient retention systemwide
• Resolve assigned patient complaints and assist with root cause analysis (RCA)
• Provide comprehensive clinical workflow training, including daily patient flow, documentation

standards, and coordination with clinical support teams.

• Serve as the main point of contact for provider support—answering questions related to clinic

operations, workflows, and protocols.

• Maintain training workflow checklists, training materials, and reference guides for Providers.
• Conduct routine one-on-one check-ins with providers to assess progress, gather feedback, and offer

ongoing training or clarification.

• Update Provider clinic schedules, incorporating last-minute changes and ensuring accuracy in

published versions.

• Ensure timely communication of physician shift updates to payroll and operations for tracking and

compensation accuracy.

• Maintain current provider contact information, training status, complications and compliance

records in shared systems.

• Actively identify, escalate, and help resolve provider concerns or workflow challenges in partnership

with clinic leadership.

• Perform other duties as assigned.

Key Performance Indicators (KPIs)

• All new physicians are properly trained on EMR, with minimal follow-up questions

• New physicians demonstrate confidence and competence in clinic operations

• Timely completion of all assigned LMS training modules

• Training checklists are completed and collected within 30 days of hire (automated where possible)

• Reduction in recurring EMR-related errors (both human and system-based)

• Increase completion rate of treatment plans with all appointments scheduled

• Improve conversion rate from initial visit to treatment

• Enhance patient flow by reducing wait times

• Decrease in patient complaints related to non-clinical physician issues

• Ensure timely access and response to corporate support resources (HELP on demand)

Requirements

• Bachelor’s degree preferred.
• Ability to travel as needed.
• Ability to train employees/providers in their area of specialty.
• Demonstrate professionalism within corporate environment.
• Excellent communication skills and attention to details.

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Paid time off, including vacation and sick time
• 401(k) plan with employer matching contributions

INDH2