Rental Agent

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The NBCUniversal Studio Services team is looking for a collaborative, results-driven creative and self-motivated Rental Agent for our Lighting and Grip operation in Doraville, GA. In this role you will be an important part of the operation's leadership team through maintaining the flow of Lighting and Grip equipment and paperwork while assisting in warehouse responsibilities. What You'll Do * Be a service-centric professional that develops and maintains positive relationships with customers and vendors of all levels of the production landscape: servicing their needs through excellent communication, exceptional responsiveness, resourceful solutions, and efficient pick-ups and deliveries * Support the warehouse floor from the front with inventory ownership that shows superior organization, clear team communication about all order and equipment changes, and resolving unexpected challenges effectively, while keeping the health safety and training for the warehouse team as a high priority throughout * Create and maintain a best-in-industry workflow process that has timely, accurate inventory levels and testing of all equipment always resulting in minimal downtime of resources and superior quality * Be an order processing wizard cranking through film and television production requests for equipment packages, diligently sourcing and negotiating sub-rental deals with informed industry knowledge and delivering the order over the finish line with timely payment completion * Own the accuracy of all customer and billing files - ensuring they are detailed with main packages, add-on's, exchanges, PO's, sub-rentals, missing/damaged equipment and returns to keep all aspects of our business up-to-date and successful Qualifications Let's Talk About You… * Process-driven - You organize, prioritize, and execute numerous orders in tandem with detail-orientation and strong problem-solving * Communicates with ease - You have a way with words; written and verbal, regardless of with whom you are communicating * Industry-insider - You are knowledgeable in motion picture and television lighting, grip, and electrical equipment, LED technologies and how they impact the industry, follow the trends of the media business, and know how production works * Cool Under Pressure - You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities * Tech-savvy - You are an MS Office whiz, have experience with asset tracking, and if you know RT Pro (or any rental tracking software), it's a big plus! * Self-starter - You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done What You Must Have… * 5+ years of expertise overseeing production support services within the Film and Television industry * 2+ years working with and supporting multiple stakeholders, vendors, and customers * Proven knowledge of inventory management systems and warehouse needs What Would Make You A Stand-Out… * Experience with RTPro (asset management software/billing system) * Knowledge and experience with other Atlanta region studios and broader TV/film market * Customer service experience * Able to multi-task in a fast-paced environment * 2+ years of experience leading others including coaching, mentoring, and directing work of a team * Is detailed oriented and responsive * Superior organizations skills - must possess the ability to manage multiple priorities Additional Requirements: * Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to View email address on click.appcast.io.