General Manager

General Manager/Operator

A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.

Duties and Responsibilities

Service

• Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
• Memorize the food and beverage menu at your location
• Can handle guest complaints in an efficient and effective manner
• Memorize steps of service for all FOH positions
• Standard bearer
• Able to work line positions to support team during the rush

Sanitation

• Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
• Ability to complete internal health audits
• Maintain high cleanliness and quality standards in the entire restaurant
• Check food and equipment temperature to ensure food safety compliance

Leadership

• Can cover any position in the restaurant
• Provides direct, in the moment feedback to their team
• Ownership mentality

Admin

• Cash handling
• Data entry
• Able to properly receive and verify orders
• Follow checklists for opening and closing
• Responsible for all operating costs on the P&L

Attitude

• Friendly
• Possess a sense of urgency
• Thoughtful
• Natural ability to connect with others quickly
• Intuitive
• Responsible
• Curious
• Sense of ownership

Requirements

Qualifications

• Minimum
• Able to speak English
• Comfortable working with and leading a team
• Basic math knowledge
• Able to take constructive criticism
• Able to handle conflict with potential guest issues
• Ability to read and follow instructions
• Excellent verbal communication skills
• Comfortable with technology
• Able to multitask and prioritize on the fly
• Conflict resolution, both with guests and team members
• Preferred
• Can speak both English and Spanish
• Prior experience with Toast, R365 and/or Zenput
• Food Manager certification
• Any local certifications that are required in the store's jurisdiction
• Prior experience in a high volume, fast casual setting

Physical Requirements

• Able to lift 25+ pounds
• Able to stand on their feet for 8 hours uninterrupted
• Able to be stationary for multiple hours at a time completing repetitive tasks
• Able to move quickly throughout the restaurant
• Able to access and navigate all areas of the restaurant
• Able to work in excessive heat and cold associated with the kitchen environment