Business Analyst

Business Analyst

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone.

Position Summary:

We are seeking a skilled Business Analyst who embodies our passion for crafting exceptional aviation software solutions. Positioned within our Product Management Team, this individual will possess a keen analytical aptitude, aligning seamlessly with project and product requirements. Our ideal candidate will not only bring expertise from the aviation industry but will also share our dedication to developing intuitive, client-praised tools that revolutionize complex business aviation challenges. The successful candidate will stay attuned to customer needs, contributing to the evolution of our existing and forthcoming product suite. The role promises dynamic collaboration across teams and will involve direct reporting to the Product Manager, while also working closely with senior management, fellow analysts, and developers to propel our vision forward.

This role will be hybrid-based, in our Chicago IL office headquarters.

Duties and Responsibilities:

• Facilitate our product visions by researching, ideating, sketching, and testing high-quality user experiences for our business aviation products.
• Continuously improve our product's usability; Identify problems and devise solutions, taking intelligent risks and championing ideas with consideration towards the product vision and overarching goals.
• Translate concepts into deliverables: wireframes, user stories, user journeys and more, with consideration towards optimization for a range of devices, device sizes, and interfaces.
• Work with stakeholders to understand and define project requirements, audience, metrics, and vision, while being mindful of the technical and design aspects of implementation;
• Work with the developers to identify technical implementation options, and work with project managers and during the implementation phase to find creative solutions to challenges and obstacles; Work within established processes and assist in the improvement of existing processes and procedures, as well as developing new processes where applicable;
• Make strategic design and user-experience decisions based on theory and research related to new, core and future functions and features;
• Take a user-centered design approach to rapidly test and iterate design(s);
• Collaborate with other team members (analysts, designers, developers, product owners, QA, project managers);
• Assist in creating supporting documentation such as release notes, user guides, and other supporting content.

Desired Credentials:

• Bachelor's or Master's degree in a related field, such as Business Administration, Information Systems, Computer Science, or Engineering.
• 3+ year experience in a related field such as business analysis, project management, and/or software development.
• 1+ years experience in aviation, business aviation, inventory management, maintenance tracking and/or other aviation data.
• Certification in business analysis is a plus. Such as such as the Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIBA), Professional in Business Analysis (PMI-PBA) from the Project Management Institute (PMI), and/or Agile certifications.
• Previous hands-on experience in relevant projects such as database management, data integration, and digital transformation. The business analyst should have experience working with large and complex datasets, data analysis, and data management. They should have a good understanding of data models, data mapping, data quality, and data governance.
• Previous experience with data warehousing technologies such as ETL (extract, transform, load), data integration, and data analytics is highly desired.
• Previous experience with business aviation related software such as maintenance tracking, component inventory, or MRO is a plus.
• Good knowledge of Microsoft office tools (Excel, SharePoint, Teams, O365)
• Demonstrated ability to communicate concisely and effectively (written and verbal) within high-level technical context, to own and produce documents presented to stakeholders;
• Experience writing project requirements, in user story format, with detailed acceptance criteria/feature documentation; Excellent communication (written and verbal) to convey suggestions, ideas, designs, and solutions to the internal team and clients through presentations, documents, designs, diagrams, and more.
• Experience working in Agile/Scrum development process.

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $85,000 to $100,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.