Desktop Support Analyst
$80kYochana
Desktop Support AnalystLocation: Pleasant Hill, Iowa OnsiteSalary: $80,000/AnnumTech M/ Fidelity & Guaranty Life Insurance CompanyJob SummaryThe Desktop Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment. In addition, this role will respond to and solve customer support incidents using appropriate ITSM tools.Primary Duties & ResponsibilitiesConduct desktop and laptop imaging and software deploymentAssist in ensuring all F&G end user systems are compliant with required security standardsSupport IT infrastructure project tasks and continue ongoing support as assignedOther Duties as AssignedProvide hardware, software, and application support for Windows and Mac devicesRespond to and solve customer support incidents using appropriate ITSM toolsFollow Standard Operating Procedures for desktop virtualization environmentsFollow F&G desktop related testing strategies and document resultsDiagnose and troubleshoot problems with the virtualization desktop environmentReview, test, and deploy various software and application related updates through various deployment mechanisms and systemsExperience & Education RequirementsAssociate’s degree (preferred emphasis in Computer Science or MIS) or equivalent experienceIn-depth understanding and working knowledge of desktop operating systemsUnderstanding of desktop virtualization concepts and strategies0-3 years of experience working within an IT organization in the financial services industryPreferred RequirementsUnderstanding of VMware virtualization with a focus on VDIUnderstanding of application virtualization and application streaming concepts and strategiesExperience delivering VDI to various types of endpoint devicesExperience integrating and supporting Microsoft Windows in a VDI environmentSolid technical background in desktop support on a Microsoft Windows networkSolid knowledge of laptop, desktop, and peripheral hardwareSolid knowledge of various incident ticketing systemsSkills & AbilitiesStrong customer service skillsOrganizational, communication, and time management skillsInterpersonal and presentation skills for interacting with team members and business unitsAnalytical, problem solving, and decision-making skills
- ...Desktop Support AnalystThis position is part of the End User Technology Desktop Engineering Team, which is responsible for managing and administrating SCCM and Intune environment.This will include but not be limited to desktop builds, monthly patching, packaging applications...SuggestedImmediate start
American IT Staff
Des Moines, IA3 days ago - ...Job Summary: We are seeking a proactive Deskside Support Engineer to provide on-site and remote technical assistance. You will install... ..., or in-person. Requirements: Proven experience as a Desktop Support Engineer. Strong knowledge of Windows/Mac OS and...SuggestedRemote work
Yochana
Des Moines, IA4 days ago $65.4k - $70.57k
...Disaster Recovery Specialist develops and maintains comprehensive disaster recovery strategies to ensure continuity of IT services supporting mission-critical systems in a highly regulated federal environment. This role leads risk and impact assessments to identify...SuggestedContract workWork at officeASM Research, An Accenture Federal Services Company
Des Moines, IA2 days ago- ...Desktop Support TechnicianArete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus...SuggestedWorldwide
Arete Technologies Inc
Des Moines, IA12 hours ago - ...IT Support Analyst IAmerican Equity Investment Life Insurance Company is a leading provider of annuity solutions designed to help clients... ...as well as require that the individual give remote and walkup desktop assistance.**Position sits in Des Moines and will work an onsite...SuggestedWork at officeRemote work
American National Group
Des Moines, IA2 days ago $68.4k
...requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision support... ...Experience and demonstrated proficiency as a Decision Support Analyst or equivalent training and experience in a business or clinical...For contractorsWork at officeLocal areaHighmark Health
Des Moines, IA3 days ago- ...Description Job Description We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees across a... ...assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools. •...Long term contractWork at officeRemote work
- ...leading technology services provider is looking for a Dynamic PC Support technician in Des Moines, Iowa. This position requires... ...performing troubleshooting tasks for various client products, including desktops and laptops. Responsibilities include providing customer...Worldwide
- Agency: Federal Aviation AdministrationDepartment: Department of TransportationSub agency: ATO, Western Service Area, Planning and Requirements Group, AJV-W300Salary: Starting at $147,731 Per year (FV K)Dates: Open 08/13/2026 to 08/24/2026Schedule: Full-timeWork type: PermanentRelocation...
- A staffing agency is seeking an IT Support Service Desk Technician in Des Moines, Iowa, to provide tier-1 support for both corporate and community-level users. The ideal candidate will have 3-5 years of IT support experience, with skills in hardware/software troubleshooting...Contract work
- ...addresses general patient inquiries, answers the incoming calls and escalates urgent concerns to experience specialist leads. The role supports in maintaining accurate patient records in the EMR system and collects patient feedback. Why UnityPoint Health? At UnityPoint...Daily paidTemporary workMonday to FridayShift work
UnityPoint Health
Des Moines, IA3 days ago - ...Description Summary The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and... ...equipment is returned. Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field...Work at officeRemote work
Landus Cooperative
Des Moines, IA5 days ago - ..., and other applications as needed. IVRS IRSS development team consists of four developers, a project manager, and three analysts that represent different parts of the business. The contractor will augment the team as they complete business operations for federal...For contractors
Argyll Infotech, Inc.
Des Moines, IA3 days ago - ...project planning/design and supervision of project execution.Effective scheduling and prioritization of projects.Resource planning to support future initiatives and in proportion to project impact on the organization.Aids in the definition of user requirements in order to...
Pomeroy Technologies
Des Moines, IA12 hours ago - ...Technical Support Specialist (AV Support) Contract position for 6 months with a possible extension. Technical Responsibilities Providing support to all customers within your coverage location(s), including on‑site, client engagement, and off‑site environments. Troubleshooting...Contract workWork at officeRemote workRelocation
ACL Digital
Des Moines, IA5 days ago - ...framework ~ Prepare and produce releases of software components ~ Contribute to a highly collaborative team of developers ~ Support continuous improvement by investigating technology alternatives and presenting these for architectural review Must have's: ~ Proven...
Argyle Infotech
Des Moines, IA4 days ago $18 per hour
...Bilingual (Spanish/English) Service Desk Analyst Req number: R8414 Employment... ...and vendors, and providing the technical support and customer service needed to solve requests... ...hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software...Hourly payFull timeApprenticeshipWork at officeLocal areaRemote workWorldwideWeekday workCAI
Des Moines, IA3 days ago$54k - $80k
...Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will...Contract workRemote workMonday to FridayFlexible hoursShift workWeekend workDay shiftAfternoon shiftEarly shiftRelativity
Des Moines, IA3 days ago- ...DescriptionPosition Details:Job Title: HelpDesk AnalystLocation: Des Moines, IADuration: 12 MonthsProject Description:· The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems....Immediate startShift work
vTech Solution
Des Moines, IA12 hours ago - ...job opening with one of our Direct Client and need IT Help Desk Analyst with experience in the IT. This is 18-36 Months contract... ...and all levels of personnel.Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer...Contract workImmediate startMonday to FridayShift work
Pyramid Consulting
Des Moines, IA6 days ago $39.84k - $67.44k
...our customers and our communities. The Role Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just...Minimum wageFull timePart timeLive inLocal areaRemote workKyndryl
Des Moines, IA5 days ago$20.83 - $26.25 per hour
...Position Overview The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs...Contract workWork experience placementWork at officeASM Research, An Accenture Federal Services Company
Des Moines, IA3 days ago$7.25 - $12.25 per hour
...offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment...Hourly payLocal areaImmediate startFlexible hoursShift workNight shiftWeekend workDave & Buster
Des Moines, IA1 day ago$37.06k - $52.94k
...Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than...Full timeInternshipLocal areaRemote workWorldwideFlexible hoursEBSCO Information Services
Des Moines, IA4 days ago- ...Experience - 8-10 Years Team Size 20+ Service Desk Analysts and Senior Analysts Job Summary The IT Service Desk Lead... ...leading and managing a 24x7 global IT Service Desk operation supporting end users across multiple locations. The role is accountable for...Remote workShift work
Info Way Solutions
Des Moines, IA23 hours ago - ...Job Description Job Description The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross...Night shift
Lightedge
Des Moines, IA3 days ago - ...Job Description Job Description Job Title: On-Site Help Desk Technician (Level I/II Support) Location: Des Moines, IA (On-site position) Reports To: Help Desk Supervisor Schedule: Monday – Friday, 7:30 AM – 6:00 PM (to support extended school and district...Work at officeRemote workMonday to Friday
Sterling Computers Corporation
Des Moines, IA3 days ago $80k - $90k
...Engineering Coordination Act as the coordination point between Tier 3 support and additional VA support teams assisting end users. Drive... ...issues. Provide training and technical coaching to Tier 2 analysts as needed. Identify automation opportunities to reduce...Permanent employmentContract workWork at officeASM Research, An Accenture Federal Services Company
Des Moines, IA2 days ago$58.1k
...Job Description : JOB SUMMARY This Associate Technical Analyst position is a key member of the clinical application technology... ...responsible for new application/technology onboarding, technical support, and lifecycle management of servers and applications that...For contractorsWork at officeLocal areaRemote workHighmark Health
Des Moines, IA3 days ago$20 - $27 per hour
...0.00/hr - $27.00/hr Must Haves 3-5 Years of Experience in IT Support with hardware and software troubleshooting. Experience working... ...preferred BMC ticketing system. Experience remoting into virtual desktops. Experience with Okta SSO. Day to Day Responsibilities...Contract work
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