Refrigeration Service Technician - Tappan, NY

Refrigeration Service Technician Pronto – A Tech24 Company Location: Tappan, NY Compensation Range: $28-$38/hr Why Join Tech24? At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team: Weekly Pay – Reliable pay, every week Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided Work-Life Balance – Generous paid time off, paid holidays, and your birthday off Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire) Company-Paid Protection – Long-term disability and basic life insurance at no cost to you Comprehensive Training Opportunities – Advance your skills through manufacturer certified programs, company training, or a blend of both Retirement Planning Made Easy – 401(k) with company match and immediate vesting Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources About the Center The Tappan Service Center, operating as Pronto Professional Facility Services – A Tech24 Company, is a specialized service provider supporting healthcare facilities throughout the greater New York and Northern New Jersey market. The team focuses exclusively on servicing commercial kitchen equipment and scientific laboratory refrigeration systems within healthcare environments. Pronto Professional Facility Services has built its reputation on rapid response, technical precision, and an in-depth understanding of the critical nature of healthcare operations. From hospital dietary departments to research labs and medical refrigeration systems, the team works in high-compliance, high-accountability settings where equipment performance directly impacts patient care and operational continuity. Position Summary As part of the Pronto team and broader Tech24 network, the Refrigeration Service Technician plays a critical role in minimizing equipment downtime and ensuring customers' operations run efficiently and safely. The ideal candidate is self-motivated, dependable, and comfortable working independently while representing the company with professionalism and integrity. This role requires strong technical expertise, attention to detail, and a commitment to delivering exceptional customer service in the field. Key Responsibilities Diagnose, troubleshoot, and repair commercial refrigeration equipment including walk–in coolers/freezers, reach–ins, ice machines etc. Perform preventative maintenance to ensure optimal equipment performance and longevity Install, replace, and commission refrigeration systems as needed Accurately document service calls, parts used, labor hours, and customer interactions in company system Communicate clearly with customers regarding equipment issues, repair recommendations, and preventative maintenance plans Maintain EPA compliance and adhere to all local, state and federal safety regulations Manage truck inventory to ensure proper parts and tools are stocked Respond to emergency service calls in a timely and professional manner Represent the company with professionalism while delivering high-quality customer service Participate in ongoing technical training and professional development opportunities Qualifications 3+ years of experience in commercial refrigeration service (preferred) EPA Universal Certification required Strong knowledge of refrigeration systems, electrical diagnostics, airflow systems, and mechanical troubleshooting Experience working on commercial kitchen equipment is a plus Ability to read and interpret technical manuals, wiring diagrams, and blueprints Valid driver's license with a clean driving record required Strong problem-solving skills and ability to work independently Excellent communication and customer service skills Ability to lift up to 50+ lbs. and work in varying indoor / outdoor conditions Ability to climb ladders, work from heights, and crawl in tight quarters Own industry standard hand tools Willingness to participate in an on-call rotation as needed Compensation Transparency The advertised pay range for this position is $28-$38 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range. Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit #J-18808-Ljbffr