Customer Service Associate - Full-Time
FASTBRIDGE FIBER LLC
Description:
About the Opportunity
At FastBridge, we believe that the internet is vital for our daily lives. We offer fast, reliable internet with simple pricing plans and top-notch customer support.
We're on a mission to bring reliable, high-speed fiber internet to areas where residents have been waiting for a future-forward solution like ours. We're not just selling a service; we're empowering communities and enhancing the way people live and work.
Do you enjoy new scenery and not being stuck behind a desk?
We are seeking energetic, friendly, customer-focused, self-motivated individuals to join our sales team and be the community experts on fiber internet. The Direct Sales Associate is a hands-on, in-the-field role where you’ll meet residents (door knocking). You’ll introduce our company, educate potential customers, and represent the FastBridge brand. We provide in-house training, tools, and support to help you master your pitch and convert residents in our serviceable areas to customers.
In this role you’ll be on a team that works hard and has fun! We’re looking for team members who want to be successful and are looking for a career, so we’ll teach you consultative sales techniques that will allow you to drive referrals and that will make you money.
What we have to offer:
- Medical insurance
- Employer paid dental insurance
- Employer paid vision insurance
- Employer paid life insurance
- Employer paid short term disability
- Employer paid long term disability insurance
- The ability to accrue up to 3 weeks of PTO per calendar year
- The ability to accrue up to 1 week of sick time per calendar year
- 8 paid holidays
Responsibilities:
- Engage with prospective customers face-to-face which includes canvassing (door-to-door) using a consultative sales strategy. This includes hanging door hangers and distributing other marketing materials.
- Required participation in local community events, pop-up events, guerrilla marketing tactics, and marketing programs to drive awareness of FastBridge and grow our customer base.
- Be proud advocates of the company and exude the FastBridge brand.
- Explain the differences between FastBridge Fiber and the competition.
- Follow up with customers that have activated to ensure their satisfaction and gain insight and feedback to be shared with the team. You’ll also get referrals this way!
- Be proactive in following up on all leads.
- Monitor competition in your area to identify risks, issues, and opportunities.
Schedule:
Non-Launch Week: Business as usual/The majority of your schedule.
Monday through Friday: 10:00am-6:30pm EST
Launch Week: Exciting! We are launching our service in a new area!
Monday through Thursday: 11:00am- 7:30pm EST
Friday: 12:00pm- 5:00pm EST
Saturday: 10:00am-1:00pm EST
Requirements:Qualifications
- No sales experience required but must be highly motivated to earn money and have a great attitude!
- An active listener with excellent communication and interpersonal skills.
- Proven history of excellent customer service values and commitment.
- Ability to work well in both a team environment and independently.
- Superior time management skills to hit sales targets within specific periods.
- Highly organized with excellent attention to detail.
- Ability to gracefully handle rejection and counter objections in a consultative manner.
- Ability to work flexible hours including evenings, weekends, and holidays. Event participation is required.
- Neat personal appearance and professional demeanor.
- Must be able to stand and walk for extended periods while meeting and talking to potential customers.
- Must have a valid driver’s license.
- Must be able to pass a criminal background check.
- Seeking a career, not just a job.
Compensation details: 20-20 Hourly Wage
PIaf93c0e294b6-31181-40637667
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