Customer Service Associate - Full-Time

Description:

About the Opportunity

At FastBridge, we believe that the internet is vital for our daily lives. We offer fast, reliable internet with simple pricing plans and top-notch customer support.

We're on a mission to bring reliable, high-speed fiber internet to areas where residents have been waiting for a future-forward solution like ours. We're not just selling a service; we're empowering communities and enhancing the way people live and work.

Do you enjoy new scenery and not being stuck behind a desk?

We are seeking energetic, friendly, customer-focused, self-motivated individuals to join our sales team and be the community experts on fiber internet. The Direct Sales Associate is a hands-on, in-the-field role where you’ll meet residents (door knocking). You’ll introduce our company, educate potential customers, and represent the FastBridge brand. We provide in-house training, tools, and support to help you master your pitch and convert residents in our serviceable areas to customers.

In this role you’ll be on a team that works hard and has fun! We’re looking for team members who want to be successful and are looking for a career, so we’ll teach you consultative sales techniques that will allow you to drive referrals and that will make you money.

What we have to offer:

• Medical insurance
• Employer paid dental insurance
• Employer paid vision insurance
• Employer paid life insurance
• Employer paid short term disability
• Employer paid long term disability insurance
• The ability to accrue up to 3 weeks of PTO per calendar year
• The ability to accrue up to 1 week of sick time per calendar year
• 8 paid holidays

Responsibilities:

• Engage with prospective customers face-to-face which includes canvassing (door-to-door) using a consultative sales strategy. This includes hanging door hangers and distributing other marketing materials.
• Required participation in local community events, pop-up events, guerrilla marketing tactics, and marketing programs to drive awareness of FastBridge and grow our customer base.
• Be proud advocates of the company and exude the FastBridge brand.
• Explain the differences between FastBridge Fiber and the competition.
• Follow up with customers that have activated to ensure their satisfaction and gain insight and feedback to be shared with the team. You’ll also get referrals this way!
• Be proactive in following up on all leads.
• Monitor competition in your area to identify risks, issues, and opportunities.

Schedule:

Non-Launch Week: Business as usual/The majority of your schedule.

Monday through Friday: 10:00am-6:30pm EST

Launch Week: Exciting! We are launching our service in a new area!

Monday through Thursday: 11:00am- 7:30pm EST

Friday: 12:00pm- 5:00pm EST

Saturday: 10:00am-1:00pm EST

Qualifications

• No sales experience required but must be highly motivated to earn money and have a great attitude!
• An active listener with excellent communication and interpersonal skills.
• Proven history of excellent customer service values and commitment.
• Ability to work well in both a team environment and independently.
• Superior time management skills to hit sales targets within specific periods.
• Highly organized with excellent attention to detail.
• Ability to gracefully handle rejection and counter objections in a consultative manner.
• Ability to work flexible hours including evenings, weekends, and holidays. Event participation is required.
• Neat personal appearance and professional demeanor.
• Must be able to stand and walk for extended periods while meeting and talking to potential customers.
• Must have a valid driver’s license.
• Must be able to pass a criminal background check.
• Seeking a career, not just a job.

Compensation details: 20-20 Hourly Wage

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