Project Manager

Project Manager, Professional ServicesAccelerate Performance.CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner.With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company.This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant operations. Our solutions accelerate performance by improving operational visibility, production efficiency, and profitability in complex, high-volume environments.CAI is looking for a Project Manager to join our Graphic Communications Segment operations team. This role is a remote role located in the United States. We are looking for someone who has experience in large-scale software implementations, has good project management experience and knows how to develop and organize a project plan from discovery to go-live.In this role, you will be responsible for managing the implementation of Graphic Communications ERP solutions enabling our customers to achieve their business objectives and operational results. This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying Graphic Communications PMO process improvements.What You'll Do:Project Management and DeliveryDevelopment of project plans – including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planningManagement of project delivery according to approved project plans, objectives, budgets and document progressStakeholder management – through active involvement and regular communication with key stakeholdersProject status reporting to key stakeholders including progress against milestones, issue and risk management details and budget versus actual costsManagement of project issues and risks – including: issue and risk identification, logging, assessment and treatment strategiesManagement of project scope change through defined project change management processesAlignment of projects to strategic and operational plans of the CustomerConduct of Post Implementation Reviews to identify and implement process improvement for future projectsCompletion and filing of project documentationConsultative Relationship BuildingActive promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular.Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insightActively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projectsProfitability ManagementManaging chargeability of Graphic Communications services resourcesManaging personal chargeabilityManagement of stakeholder expectations in line with delivery capability and prioritiesAlignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms. Obtaining signoff on completion of deliverables.Managing invoicing process including proactively building client understanding of invoiced charges.What We're Looking ForBachelor's degree or equivalent experience8+ years including a combination of relevant experience delivering software solutions to an external customer, Software as a Service industry experience and project management experienceAbility to manage external customer expectations in accordance with work prioritiesStrong inter-personal and relationship management skillsExperience with different software methodologies such as Agile and WaterfallStrong foundation in project management methodologiesEffective verbal and written communication skillsHigh level of presentation/persuasive communication skillsKnowledge of Print industry would be a bonusWhy Join CAIAt CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work.Our four pillars define how we deliver for customers — and how we work:Built to Fit - Fits how your business runs so performance comes standardBuilt to Expedite - Speeds time to performance without heavy lifts or delays.Built to Deliver - AI turns action and insights into measurable performance.Built to Scale - Sustains and scales performance without disruption.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.