Senior Customer Experience Analyst

Sales Permanent Job Description Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Where you'll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model. All About the Role: The Senior Customer Experience Analyst serves as the operational lead and strategic point of contact for the Lowe's account, one of the organization's most critical retail partners. This role owns end‑to‑end account execution including compliance performance, inventory readiness, demand planning coordination, and cross‑functional alignment across Sales, Supply Chain, Manufacturing, and IT. As the primary liaison to Lowe's IRPs and Supply Chain teams, this role ensures order accuracy, revenue integrity, and proactive issue resolution while driving continuous improvement initiatives that enhance service levels and customer experience. Success in this role requires strong analytical judgment, executive‑level communication, accountability, and the ability to influence across functions in a fast‑paced, deadline‑driven environment. Key Responsibilities: * Serve as the primary operational owner and subject matter expert for the Lowe's account, acting as the main point of contact for Lowe's IRPs and Supply Chain teams. * Own compliance performance, including weekly and monthly reviews, dispute management, rebuttal preparation, and proactive date adjustment requests. * Lead late PO reviews, projected on‑hand (OH) analysis, and inventory readiness assessments to support service level commitments. * Partner with Supply Chain, Planning, and Manufacturing to align demand, mitigate inventory and fulfillment risks, and resolve execution issues. * Participate in CPFR activities and demand reviews, providing operational insights and recommendations. * Own Risk & Opportunity (R&O) tracking, analysis, and reporting for the Lowe's account. * Lead Lowe's‑specific initiatives and projects, coordinating cross‑functional execution and deliverables. * Serve as the IT and systems liaison for Lowe's‑related enhancements, process changes, and exception or manual order management. Minimum Qualifications * High School or GED * 4+ years of experience in customer account operations, supply chain, demand planning, or retail account management within a consumer goods or manufacturing environment. * Experience working with SAP and advanced proficiency in Microsoft Excel, PowerPoint, and Word. * Strong analytical and problem‑solving skills with the ability to interpret data and drive operational decisions. * Demonstrated ability to manage multiple priorities, meet deadlines, and collaborate effectively across cross‑functional teams. Preferred Qualifications * Bachelor's degree Benefits highlights: * Discounts on our award-winning Electrolux products and services * Family-friendly benefits * Insurance policy plan * Extensive learning opportunities and flexible career path Please be advised that we are unable to offer visa sponsorship for this position at this time. Find more on: Electrolux Group North America: Electrolux Group Careers: Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through View email address on click.appcast.io. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #LI-OG1