Endpoint Management Lead

Job Description and Duties

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Under the direction of the Information Technology Manager I in the Infrastructure Operations Section (IOS), the Information Technology Specialist I serves as an Endpoint Management Lead in the Endpoint Management Office (EMO), providing advanced technical support to and for CDFA staff and enterprise information technology products and services. The incumbent performs duties within the Business Management, Client Services, and Information Security domains. The incumbent is a subject matter expert on critical operational and security-related maintenance and support tasks including hardware, firmware, and software patching and upgrading in support of vulnerability remediation and compliance for all endpoint devices and software. Responsibilities include administering profiles and configuration settings within enterprise unified endpoint and mobile device management (UEM/MDM) platforms, managing enterprise telecommunications technologies and platforms, hardware preparation and provisioning, troubleshooting and providing customer assistance for escalated service requests, and maintaining accurate, detailed, and up-to-date documentation and information in service management, information technology asset management, and related support systems.

As an employee of the California Department of Food & Agriculture (CDFA), you are required to perform the “essential functions” of the job, with or without reasonable accommodation. If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, then CDFA is the place for you!!

This CDFA work location is near restaurants, coffee shops, and a farmer’s market. We are within walking distance to light rail/public transportation, across the street from beautiful Capitol Park, and two miles from Downtown Commons (DOCO).

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States. The CDFA does not participate in E-Verify for employment authorization purposes.

You will find additional information about the job in the .

Working Conditions

The duties of this position are performed in a combination of office, remote, and field environments. Work may occur at CDFA headquarters, field offices, inspection stations, laboratories, agricultural facilities, and other departmental or partner locations throughout the state. The incumbent regularly uses standard office equipment and technology, including desktop and laptop computers, mobile devices, printers, multifunction devices, and communication tools such as telephones, headsets, and remote support platforms.

The position requires the ability to sit or stand for extended periods while working at a computer, as well as the ability to bend, reach, and move equipment as needed. Tasks may involve lifting, carrying, or positioning IT hardware, typically up to 50 pounds. Field assignments may require walking across uneven surfaces, working in various weather conditions, and navigating secure or operational facilities.

The incumbent must be able to travel to CDFA locations statewide using state approved transportation. Occasional overnight stays, schedule adjustments, or after-hours work may be required to support operational needs, deployments, or urgent field issues. Regular or recurring telework may be approved in accordance with CDFA’s Telework Policy and operational requirements.

This position may/may not be eligible for telework. The amount of telework is at the discretion of the CDFA and based on the current telework policy. While the CDFA supports telework where possible, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Special Requirements

A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD. 678). Applications received with out an appropriate SOQ based on the instructions below may be disqualified from this recruitment. Resumes, cover letters, and other documents will not be considered in lieu of the SOQ. The SOQ instructions and questions/prompts are below.

• Restate questions/prompts prior to response
• Include your name and job control number at the top of each page
• Must be single-spaced, no more than two (2) pages, and Arial size 11 font

1. Describe the knowledge, skills, and abilities you developed while working in information technology roles that correlate directly and specifically to being a successful endpoint management lead as represented in the Duty Statement.
2. Describe a time when you had to learn or implement a new highly technical skill, solution, or role that you had very little exposure to or knowledge of. What skills and abilities enabled you to be successful?
3. For each of the identified tools/solutions, please provide detailed information indicating manufacturers/names of exact solutions used, level of expertise/use, and months/years of work experience with each:

• Microsoft Intune
• Microsoft Defender for Endpoint
• Microsoft Entra ID
• Microsoft PowerShell
• Microsoft Teams/Teams Phone
• Apple Business (Manager)
• Apple Configurator
• Adobe Admin Console

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Information:

Employment History on the STD 678 (State Application) must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes or other documents cannot substitute for a completed state application. Applicants who fail to submit a completed STD 678 may be disqualified.

Please do not include any confidential information such as social security number, marital status, ethnicity, age, salary or disability information on any of the documentation uploaded with your online application.

If the classification you are applying for has an education requirement, transcripts will be required to verify you meet the minimum qualifications of the classification. Please be sure to redact any confidential information before uploading your transcripts.

Upon hire you may be required to provide official sealed transcripts or an original degree or certificate.

Applicants with foreign degrees may be asked to provide an official foreign transcript evaluation which indicates course work is equivalent to a degree from an accredited U.S. College or University.

This position may require a medical clearance.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A completed Statement of Qualifications (SOQ) must be submitted with your State Application (STD. 678) to be considered. Please see the Special Requirements section for the SOQ details.